Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-5pm
Saturday: closed
Sunday: closed

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

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    Office 365

     

    Your email account will be automatically created when you have been entered into our administrative system, Banner. As a student this will be when you are deposited, as a faculty, administrator, or staff member it will be when you are made active in Banner by Human Resources.

    The password for this account is controlled by our multipass system. If you need to reset your multipass you can do that here: www.duq.edu/multipass

    Office 365 E-mail Removal 

    Faculty & Staff Access will be removed within 24 hours after your last day
    Students Account will be auto-deleted 12 months after graduation
    Retirees Retirees of 10+ years will keep email indefinitely

    Mobile Phone and Client E-Mail Setup

    Mobile phone and Client E-mail setups are usually pretty straight forward but you may be prompted for server information or port information. There are two servers that possibly host your email, if you have issues with one server please try the other. The port number correspond to the respective server.

    Please remember to use the exchange option.

    Server/Host Port
    outlook.office365.com 995
    pod51000.outlook.com 443

    Other Useful Links:

    Mobile Phone Setup

    Connecting Via Outlook 2010/2013

    Connecting Via MacMail

    (Note: Please do not setup account as anything other than exchange!)

     


    Calendaring

    Calendaring is done through Office 365. This PDF can assist with the basic operations.

    More information can be found through Microsoft here.

    Any questions or concerns about calendaring please call CTS Helpdesk at 412-396-4357. or by email at Help@duq.edu.

     


    Generic Email Accounts

    Generic e-mail accounts are e-mail accounts in which the account name is not linked to an individual's name but is instead linked to a campus organization, club or department.

    • Generic email accounts are created by our system team for use by faculty and staff
    • Generic email accounts can be logged into here: mail.office365.com (You must sign out of you @duq account to access the generic)
    • Generic email accounts also have a seperate suffix for logins @liveduq.onmicrosoft.com (ex. generic@liveduq.onmicrosoft.com)
    • Departments should still publish and promote the @duq.edu emaill address. Mail addressed to @duq.edu generic addresses will be delivered properly.
    • Generic email accounts can still be connected to clients and phone. Please see above for setup assistance.

     

    Mass Mailing Information (Lyris, Outlook, Office 365)

    When University departments need to send emails to a large group of people, (more than 300) please notify the help desk during your planning phase. Large mass emails can obstruct the flow of normal email during peak use hours. Do not send a large email via Outlook. We use Lyris distribution lists or our Student Mass Mailer application for these purposes because these methods are automatically delayed until 8 p.m. to avoid this conflict.

    People that intend on sending mass mailings should abide by the chart below to not cause unnecessary Spam during peak use hours:

    Sending Method

    Population / Sending Time

    Mail environment impact

    Mail Client (ie.Outlook, Mac Mail)

    not queued, sends right away

    large impact , not recommended!!

    Lyris - email distribution lists

    not queued, sends right away

    small, recommended

    Student Mass Mailer

    all messages queued until 8pm

    small, recommended

     We recommend reviewing the Best Practices pdf for sending to Lyris list to avoid being flagged as spam.