Network - Connecting On Campus
Faculty, staff, & administrators connecting wired in a DU building
If you are a faculty, staff, or administrator attempting to connect to the campus network with a DU owned machine, you should be able to simply start the computer and it will already be connected. New faculty, however, may first need to make sure that they have an available internet connection or port; more information on this subject is available in the page on Port Activation.
Students connecting in the LLCs
Below is a brief summary of what you will find on this document:
LLC General Info
Every Living Learning Center room is wired to the campus network, and to the greater Internet. This connection is a high-speed Ethernet connection. Students who have computers in their rooms do not need a modem to use the network connection; they need a network card known as an Ethernet card. (DuqNet wireless is not available inside the LLC's)
If you are a resident student (or if you commute and bring your laptop with you) you can use our high-speed Ethernet network to access Duquesne services and the Internet. Network access ports are available in all student residence rooms, 1 port per student. Using the network access ports requires that you have an Ethernet card and a network cable (called an RJ45 or CAT5 cable). If you don't already have a card (the connection in your computer looks like a phone line port, but is a little larger), you can buy one from the Duquesne Computer Store. Technicians can install the card for a small fee. You can arrange this installation at the Computer Store.
Computer: Obviously it must work. We recommend the computer be newer than 3 years old. There are some specific requirements for current versions of the operating system, available disk space, and RAM. For the 2008/2009 school year, these requirements are:
- Operating System: Windows XP, Windows Vista, or Mac OS 10 or newer
- Processor: any Pentium IV or PowerPC class G4 or newer
- RAM: 512 megabytes
- Removable Storage: CD-R, DVD-R, DVD-RW, external hard drive or USB JumpDrive
Ethernet Card: Ethernet cards are manufactured by many companies. All newer Ethernet cards should work on the Campus Network. Most computers come from the manufacturer with the proper network card built in; others you may need to install yourself or have installed through the Computer Store. Any card will be placed on our network; however, to ensure the integrity of the campus network, CTS reserves the right to remove cards that create undue strain on the network.
If your computer does not have a network card, the Campus Computer Store can sell you a card at cost.
Students can get their connection set up either by doing it themselves (self-install) or by having a technician install their Ethernet card through the Computer Store . Most students do self-installs to speed up the process of getting on the network; some take advantage of the Computer Store's fee based services .
You can also install the on-campus network components yourself. Below is a brief guide to self installation of the campus network components:
- Buy Network Cable:
Go to the Duquesne Computer Store, located on the 2nd floor of the Union between the elevators and the BookStore, to buy a network cable, which currently costs $10. If you already have a network cable, you can move to the next step.
*Before moving on, you must have an Ethernet card properly installed in your machine. Most newer machines already have Ethernet cards built into them; if you need a card installed, you should visit the Computer Store for fee based service.
- Physically Connect Your Computer:
Physically connect your computer to the port in your room using your Ethernet cable.
- Authenticate to the Network:
You will need to enter your MultiPass username and password the first time you connect to Duquesne's network. **You must first initialize your MultiPass account (www.duq.edu/multipass) before using it to connect to the Residential Network. (click here for screen caps)
- Open an internet browser: Either open Internet Explorer, Firefox, or your preferred internet browser. You should be automatically directed to www.warden.cr.duq.edu, if not type that URL in to your browser and hit Enter.
- You will be prompted to read and accept read the network policy agreement.
- Next you will register your computer by entering your MultiPass username and password.
- Upon completion, you will be prompted to logon to the network, using your MultiPass username and password. A "please wait" status bar page will appear (nothing is being installed on your computer)
- Once you are "logged on", you may be taken to an updates download page. If this is the case you must download the updates and install them, please follow the on-screen instructions. If you are not taken to a download page go to step 8.
- Upon completion you will be taken to the network policy agreement and must to accept the terms again.
- You will be prompted to login again and then will be prompted to confirm that you downloaded & installed the updates.
- Once complete you must close your internet browser and reopen (not refresh) to access the internet. You will not be prompted to login again unless there is a new update that is released, in which case you will have to download and install it.
If you experience difficulty, we ask that you consult our documentation on the web (using a lab or friend's machine) with some quick fixes for a connection problem. You can access this information from the page on Connection Troubleshooting. If you still experience difficulty after consulting the website, you can reach the Help Desk at x4357 or firstname.lastname@example.org.