Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-6pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

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    Safe Computing Overview


    Duquesne University promotes a safe computing environment for its students, faculty, staff, & administrators. There are actions that all DU Community members should practice that will protect their own and others computers from being compromised or contracting viruses. If everyone adheres to these safe computing tips our network will perform at its peak ability.

    For personally owned computers:


    Duquesne owned computers:

    • Are configured by CTS Technicians and have a licensed version of the operating system (OS) installed
    • Windows OS Updates are approved and released by CTS on a regular basis
    • Kaspersky Anti-Virus is part of the University's standard loadset and installed on all computers (Windows & Macintosh)
    • Kaspersky Anti-Virus definitions are managed and updated automatically when connected to the DU network.
    • Kaspersky Anti-Virus scans run for all DU owned computers connected to the DU network on Thursdays at noon.
    • Must adhere here to DU Network Policies
    • Backup software is available for purchase through the DU Computer Store for personal and DU owned computers.




    Make sure you have a licensed version of your operating system and other software and have recovery disks


    You should come to Duquesne with a licensed version of your operating system and software. It is the policy and practice of the University to respect the copyright protection given to copyright owners by federal law. If you have an illegal version of your operating system Critical Updates will not work and your system will be vulnerable to virus threats.You should bring all system recovery and software disks that have come with your computer to school with you. This is in case a problem should occur on your computer and you need to have it reloaded by the Computer Store or another vendor.It is important to keep your operating system updated so that you are not vulnerable to virus attacks. The makers of operating systems find security flaws in their software on a regular basis and release security updates to correct these flaws and make the operating system more secure.

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    Run Operating System Updates

    Visit http://windowsupdate.microsoft.com if you have a Windows Operating System to get the most recent critical updates for your computer.

    To have your Windows Updates run automatically:

    1. Click Start
    2. Right click on My Computer
    3. Click on Properties
    4. Go to the Automatic Updates tab
    5. Check "Keep my computer up to date...."
    6. Choose "Download the updates automatically and notify me when they are ready to be installed."
    7. Click Apply, then OK


    If you have a Apple computer, to get the most recent security updates for your computer you can go to Apple, then Software Updates, or Apple > System Preferences > then Software Update, or http://www.apple.com/support/downloads/

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