Computing & Technology Services Help Desk

2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Thursday: 7am-6pm
Friday: 7am-5pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200





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    Faculty Technology

    Network Access

    As a Faculty member here at Duquesne you may want to connect your devices to the DuqNet wireless network. Due to our security measures some devices require configuration before they will connect. Please see our DuqNet connection page here

    Please note that this is for a wireless connection. Personal machine are unable to hardwire into ports, except in the LLCs.


    Media Services

    The Media Services & Distribution Center supports and maintains Duquesne's registrar-scheduled, technology-enhanced classrooms. In the event a particular classroom does not contain the desired technology, the MSDC will provide loaner equipment to meet various AV needs.

    For more information please visit their site here

    Contact Information

    Email: msdc@duq.edu

    Phone: 412-396-4614


    Educational Technology

    In support of Duquesne University's mission, Educational Technology seeks to promote the effective use of technology to facilitate and enhance teaching, learning, and research.

    Educational Technology can assist in a myriad of ways in coordinating technologies for more information on the services they can provide check out their site here.

    For questions email: edtech@duq.edu 

    For issues specific to Black Board: bbsupport@duq.edu


    Office 365

    Duquesne email is operated by Microsoft through their Office 365 product. They provide a multitude of services including: email, calendaring, generic email accounts, and distribution lists. Future services will included Onedrive, Sharepoint, and Spam Quarantine. Please visit our Office 365 page for more information.

    The download for this product resides within your email account at www.outlook.com/duq.edu simply click the gear icon button on the top right and go to office 365.

    Select software on left pane.

    The next page will show you the number of licenses you currently have installed on your devices as well as the remaining installs available.

    Simply select your language, click install and follow the prompts.

    For assistance please call the helpdesk at 412-396-4357.