CTS Help Desk

2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Fax: 412.396.1125
Toll Free: 1.888.355.8226

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 7am-5pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200

    A A Email Print Share

    Faculty Technology

    Network Access

    As a faculty member at Duquesne, you may want to connect your devices to the DuqNet wireless network. Due to our security measures, some devices require configuration before they will connect. Please see our DuqNet connection page here

    Please note that this is for a wireless connection. Personal machines are unable to hardwire into ports, except in the Living-Learning Centers.

    Media Services

    The Media Services & Distribution Center (MSDC) supports and maintains Duquesne's registrar-scheduled, technology-enhanced classrooms. In the event that a particular classroom does not contain the desired technology, the MSDC will provide loaner equipment to meet various audio and video needs.

    For more information please visit their site here

    Contact Information

    Email: msdc@duq.edu

    Phone: 412.396.4614

    Educational Technology

    In support of Duquesne University's mission, Educational Technology promotes the effective use of technology to facilitate and enhance teaching, learning, and research.

    Educational Technology can assist in coordinating technologies. For more information on the services they can provide, please check out their site here.

    For questions email: edtech@duq.edu 

    For issues specific to Blackboard: bbsupport@duq.edu

    Phone (for faculty support): 412.396.5625

    Office 365

    Duquesne Email is operated by Microsoft through their Office 365 product. They provide a multitude of services including: email, calendaring, generic email accounts, OneDrive, and distribution lists. Future services may include Sharepoint and Spam Quarantine. Please visit our Office 365 page for more information.

    The download for this product resides within your email account at www.outlook.com/duq.edu . Simply click the gear icon button located in the top right corner and go to office 365.

    Select software on left pane.

    The next page will show you the number of licenses you currently have installed on your devices as well as the remaining installs available.

    Simply select your language, click "Install" and follow the prompts.

    For assistance please call the CTS Help Desk at 412.396.4357.