Computing & Technology Services Help Desk

2nd Floor Student Union
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 7am-5pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200

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    Computer Lab Software Information

    CTS develops and tests the core software image that is installed on every public and departmentally operated computer facility. 

    The core lab software suite includes Adobe Acrobat Reader, EndNote, My IT Lab, SPSS, SAS, and JMP, Internet Explorer, Flash Player, Shockwave Player, QuickTime Player, Windows Media Player, JAVA plug-ins, Silverlight, PowerDVD, Roxio, MS Office 2013 (Word, Excel, PowerPoint, Publisher, Access, Project), Save As PDF plug-in, Magnifier, and Kaspersky AntiVirus.

    Each instructor is responsible for testing the reliability and compatibility of their own software on the systems in a computer lab facility. You will receive a call from CTS to schedule a test of your software in the facility you have indicated. If you do not receive a call within five weeks prior to the start of the semester, please call the CTS Help Desk at 412-396-4357 or 1-888-355-8226.

    CTS will complete software installations based on a first received, first completed basis.  The table below outlines what to expect with reference to the time differential between requests, testing, and installation.

    Request Date
    Test Date
    Installation Date
    Before June 5
    Before July 3
    Before Aug 21
    June 8 -June 28
    Before July 24
    Before Aug 28
    June 29 - Jul 31
    Before Aug 21
    Before Oct 2
    Aug 3 - Aug 14
    Before Sept 18
    Before Oct 23
    Aug 15 - Sept 18
    Before Oct 2
    Before Nov 27
    Before Nov 13
    Before Dec 11
    First day of Spring Semester
    After Nov 13
    As Scheduled
    As Scheduled