CTS Help Desk

2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Fax: 412.396.1125
Toll Free: 1.888.355.8226

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 7 a.m. - 5 p.m.
Saturday: 9 a.m. - 4 p.m.
Sunday: 12 p.m. - 4 p.m.

CTS Main Office
Phone: 412.396.6200

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    Network - Guest Access

    To provide internet services to guests of Duquesne University we have devised the following guidelines for the protection and security of our systems.

    Vendors, Contractors, & Consultants (including external Auditors)

    Please contact the CTS Help Desk to begin the process of evaluating your computer for addition to our network.  A technician will have to physically visit the machine (or it can be dropped off at the Help Desk) to be evaluated and verified free of spyware and viruses.  We require that the machine has an updated anti-virus program installed.

    Guests for Special Events

    The sponsor (Duquesne University employee) must borrow a loaner laptop from the Media Services & Distribution Center (412-396-4614) for the guest to gain internet access via the wired network. Special exceptions can be requested by emailing help@duq.edu. These requests must be approved by CTS.

    Conference Participants

    Conference Services or the conference sponsor will need to request to have a guest account set up on the wireless network.  This needs to be made in advance through the conference coordinator who is a DU employee. 

    Individual Guest Wireless Accounts

    At this time, non-Duquesne University users will not have access to join the wireless network.