Computing & Technology Services Help Desk

2nd Floor Student Union
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 7am-5pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200

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    Safe Computing Overview

    Avoid phishing emailSocial Engineering

    1. Guard against spam. Be cautious of emails that:

    • Come from an unrecognized sender. (Duquesne emails will always come from an address)
    • Ask you to confirm personal or financial information over the Internet and/or make urgent requests for this information.
    • Try to upset you into acting quickly by threatening you with frightening information.
    • Do not click on links, download files or open attachments in emails from unknown senders.

    2. Beware of pop-ups and follow these tips: Never enter personal information in a pop-up screen.

    • Do not click on links in a pop-up screen.
    • Do not copy web addresses into your browser from pop-ups.
    • Legitimate enterprises should never ask you to submit personal information in pop-up screens, so don't do it.

    3. Never email personal or financial information

    • Even if you are close with the recipient. You never know who may gain access to your email account, or to the person's account to whom you are emailing.
    • Beware of links in emails that ask for personal information
    • Phishing web sites often copy the entire look of a legitimate web site, making it appear authentic.
    • Never feel pressure to give up personal information online. If you are feeling pressured it may be sign of phishing.

    Duquesne Email Best PracticesEmail

    Password Policy

    Email Policy


    • Report Spam/Phishing/Virus emails to Microsoft directly at
    • If you believe you have responded to a phishing email. Please reset your multipass password and secret questions and contact the CTS help desk at 412-396-4357.


    • Respond to any email with confidential information (username, password, social security number, etc.). No legitimate business will ever ask for this information via email.
    • Click on links or attachments in email unless you are expecting them.


    Call the CTS Help Desk at 412-396-4357 or 1-888-355-8226 or email if you have any questions or comments on this information.

    More about submitting email to Microsoft including how to submit false positives please check out their site here:

    Staying SecureWWW

    Duquesne University promotes a safe computing environment for its students, faculty, staff, & administrators. There are actions that all DU Community members should practice that will protect their own and others computers from being compromised or contracting viruses. If everyone adheres to these safe computing tips our network will perform at its peak ability.

    For personally owned computers:

    • Make sure you have a licensed version of your operating system and other software and have recovery disks
    • Run Operating System Updates
    • Install an Anti-Virus program
    • Keep your Anti-Virus definitions updated
    • Adhere to DU Network Policies

    Duquesne owned computers:

    • Are configured by CTS Technicians and have a licensed version of the operating system (OS) installed
    • Windows OS Updates are approved and released by CTS on a regular basis
    • Kaspersky Anti-Virus is part of the University's standard loadset and installed on all computers (Windows & Macintosh)
    • Kaspersky Anti-Virus definitions are managed and updated automatically when connected to the DU network.
    • Kaspersky Anti-Virus scans run for all DU owned computers connected to the DU network on Thursdays at noon.
    • Must adhere here to DU Network Policies
    • Backup software is available for purchase through the DU Computer Store for personal and DU owned computers.