Computing and Technology Services licenses and supports a number of software products.
Below is a list of some of the featured software that is supported by CTS. For a more comprehensive listing of software, please refer to the student and employee sections below. There you can view CTS's support specifications for major operating systems and software.
A listing of mobile apps can be found here: http://www.duq.edu/about/social-media/mobile-apps
For service and support of Duquesne-owned machines, please contact CTS Help Desk at 412.396.4357.
EndNote is the industry standard software tool for publishing and managing bibliographies, citations, and references on the Windows and Macintosh operating systems. It is licensed through the Gumberg Library.
Instructions for installation and use can be found on Gumberg Library's website here: http://guides.library.duq.edu/endnote
JMP, SAS, and SPSS
JMP, SAS, and SPSS are all statistical software used by many different schools at Duquesne University. Instructions for installation reside within DORI. Simply click the link below and sign into DORI to begin.
Guides to Office installations for both Mac and PC can be found here: http://www.duq.edu/about/campus/computing-and-technology/software/office-suite
If you have any issues please contact the helpdesk at 412.396.4357(HELP).
Citrix GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions without needing a complicated setup.
Please check out Education Technology's site on creating an account for GoToMeeting:
Assistance is available direct from GoToMeeting technical support
Further inquires can be directed to email@example.com.
Qualtrics is a user-friendly tool that Duquesne faculty, staff, and students can use to perform research and gain valuable insights into data obtained through surveys.
For more information about Qualtrics, please visit: http://duq.edu/academics/resources-and-technology/educational-technology/qualtrics
Gartner is a leading information technology firm that provides research and analysis services to inform and support decision making in higher education and other industry sectors. Gartner is available to all active Duquesne faculty, staff, and students, providing access to select Gartner research through its online database, "Core Research Campus Access." The database includes research findings on a wide range of IT-related topics, including analyses, opinions, trends, leading practices, and case studies.
Software Support Schedule
Student Software Support
Computing and Technology Services will give best effort to resolve all software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne Computer Store for further troubleshooting.
For pricing information on repairs at the Computer Store, please visit: http://duq.edu/about/campus/computer-store/repairs
|Third Party Software|
|A1||CTS provides support for this product with specific configurations|
|A2||This product is in testing and not yet supported by CTS|
|Adobe Creative Cloud||No||No||A1|
|Microsoft Office 2016||Link||Yes||A1|
Employee Software Support
Computing and Technology Services will give best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For software issues that cannot be resolved by the Help Desk, tickets will be escalated to the CTS Technicians for further troubleshooting. The average turnaround time for tickets assigned to the Technicians is between one and three business days.
|Software Support Levels|
|Manufacturer Support||The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history.|
|CTS Support||CTS Support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access.|
Operating Systems, Software, and Browsers
Computing and Technology Services tries to follow Microsoft's Mainstream Support Lifecycle as closely as possible, but will work with employees to support software that fall outside of those parameters. The list below highlights the Support Lifecycle for the operating systems, software, and browsers that Microsoft offers, and lists their respective End of Support dates.
|Operating Systems||Manufacturer Support Ends||CTS Support Ends|
|Windows 10||October 14, 2025||TBD|
|Windows 8||January 10, 2023||TBD|
|Windows 7||January 14, 2020||TBD|
|Office 2016 Windows/Mac||October 14, 2025||TBD|
|Office 2013||April 11, 2023||TBD|
|Office 2011 for Mac||October 10, 2017||October 10, 2017|
|Office 2010||October 13, 2020||October 13, 2020|
|Internet Explorer 11||October 14, 2025||October 14, 2025|
|Internet Explorer 10, 9, 8, 7||Expired||Expired|
Windows Self-Service (Software Center)
The list below contains the software that is available to all Windows domain-bound computers via their Software Center. Software Center should always contain the most recent, Duquesne-supported versions of the software listed below.
For more information regarding Software Center, please view our documentation.
|Adobe Flash||Software Center|
|Adobe Reader||Software Center|
|Adobe Shockwave||Software Center|
|Dell SonicWall VPN||Software Center|
|Duquesne LogMeIn Calling Card||Software Center|
|EMC Application Xtender Web||Software Center|
|Google Chrome||Software Center|
|IBM SPSS Statistics||Software Center|
|Kaspersky Endpoint Security||Software Center|
|Mozilla Firefox||Software Center|
|Microsoft Office 2016||Software Center|
|Microsoft Silverlight||Software Center|
Apple does not publish the support lifecycle for their Operating Systems, but new OS X versions usually launch during the 3rd quarter of the year. Therefore, CTS will follow Apple's support model of supporting the 3 most current versions of OS X and attempt to cycle out any operating system versions outside of this window at the beginning of each new year.
|Operating Systems||Manufacturer Support Ends||CTS Support Ends|
|Sierra (10.12)||January 1, 2020||January 1, 2020|
|El Capitan (10.11)||January 1, 2019||January 1, 2019|
|Yosemite (10.10)||January 1, 2018||January 1, 2018|
Apple Self-Service (JAMF)
The list below contains the software that is available to all Duquesne-owned Mac machines via their self-service option. Mac self-service (JAMF) should always contain the most recent, Duquesne-supported versions of the software listed below. For more information regarding Mac self-service (JAMF), please view our documentation.
|Adobe Reader||Self-Service (JAMF)|
|EMC Application Xtender Web||Self-Service (JAMF)|
|Google Chrome||Self-Service (JAMF)|
|HP Drivers||Self-Service (JAMF)|
|IBM SPSS Statistics||Self-Service (JAMF)|
|Mozilla Firefox||Self-Service (JAMF)|
|Microsoft Office 2016||Self-Service (JAMF)|
|Microsoft Remote Desktop||Self-Service (JAMF)|