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Clinical Service and Financial Policies

All services are provided under the supervision of licensed and certified speech-language pathologists and audiologists. 

Successful treatment depends upon many factors.  Your cooperation and support are vital in shaping the final outcome. The Clinic assumes primary responsibility for providing and directing the course of treatment; individuals receiving services share the responsibility for success.  Policies relating to patient responsibilities are outlined below:

Attendance   Regular attendance is a critical component in assuring effective treatment.  There are many more individuals needing services than the Clinic can accommodate. Therefore, clients missing two appointments in a semester may be discontinued from therapy.

From time to time circumstances arise which necessitate canceling an appointment. We ask that you inform the Clinic as soon as possible if you are unable to make your appointment as it may be possible to make-up or reschedule sessions.

Promptness  Clinic scheduling is usually very tight; staff members make every effort to be punctual for your appointment. Therefore, sessions cannot be extended in cases of late arrival.

Family Involvement   We welcome and encourage family members to observe therapy. We require that observations be pre-arranged with the Clinical Instructor, who is responsible for coordinating therapy programming.

As a general rule, the Clinical Instructor is present when family members observe to enable your observation to be more beneficial. Observers must adhere to the Clinic’s policy regarding client confidentiality which states that a client’s identity and all references to the client at the Clinic not be disclosed.

Student Observation  The Clinic is part of the clinical education program for students in the Department of Speech-Language Pathology at Duquesne University.  Graduate students work directly with clients under the close supervision of Clinical Instructors.  Students are also required to periodically observe a variety of diagnostic and therapy sessions as part of their learning experience. Clients have the option of granting permission to be observed in therapy; observations are coordinated by the Clinical Instructor. Students are aware of their ethical responsibilities regarding confidentiality of information.

Audio/Video Recording   Sessions are sometimes recorded as a means of assessing progress, evaluating the effectiveness of therapeutic approaches, or as a tool in therapy or teaching. Students periodically review and discuss recordings with their Clinical Instructor. Client’s consent to being recorded and confidentiality is assured. Recordings or other information NEVER leave the facility without your written consent.

Release of Information  A file is established for each client containing reports and information regarding services. We often work cooperatively with other community professionals in coordinating services. To protect the confidentiality of patient records, we require your written permission before we communicate in any form with others about aspects of your care. Authorization to Send/Receive Information forms are available through the Clinic office and remain valid for one calendar year from date of signature.

The University Clinic Setting   The Clinic calendar coincides with that of the University. You will be notified well in advance of Clinic closures during University breaks and holidays. Also, clinicians usually alternate from one semester to the next.

Fees for Services   Fees are charged for Clinic services. Our fees are competitive with those charged at other agencies in the community. A fee schedule is available in the Clinic Office.

Insurance  The Clinic can often bill your insurance company when services provided by the Clinic are included in your health care policy. Please note that not all speech, language, or hearing problems are covered by insurance. The Clinic can help determine if your policy provides these benefits. 

Payments  Payment may be made at the time of service or billed monthly. Check with the Clinic Services Representative should you have questions.  The Clinic accepts cash, checks and MasterCard, Visa and Discover credit cards.

Fee Reductions  The Clinic has limited capability to offer reduced fees for patients unable to afford services. A sliding scale is available to determine eligibility based upon family income and number of dependents; documentation is required. An appointment should be scheduled with the Client Services Representative to assist you in the process. Faculty, staff and students of the University receive a courtesy discount.

Parking  Parking is available in several locations near the Clinic. The Clinic maintains parking spaces in the Fisher Lot which is immediately adjacent to Fisher Hall. Parking permits may be purchased in the Clinic office for your appointment. Persons with special access needs may enter Fisher Hall via the skywalk on McAnulty Drive. Client drop-off arrangements can be made by contacting the Clinic office at 412-396-4200. The Clinic staff is available to assist clients from the skywalk to the Clinic.

Non-Discrimination Policy Persons seeking services shall not be subject to discrimination on the basis of age, religion, creed, gender, color, disability, national origin, race, ethnicity, sexual orientation, marital, or veteran status