Contact Information
Biography
As the Director of IT Service Management & Support, Melissa Jackman serves as the overall IT Service Management (ITSM) leader & strategist with a strong focus on customer satisfaction and standardization of IT service processes throughout the University. Focused on the quality, effectiveness, and efficiency of delivering services to the campus community, her areas of oversight include IT Service Desk, IT Communication, IT Training and Identity Lifecycle Management, Computer Labs and CTS Front Desk operations.
Jackman is a member of the HDI Steel City Chapter and served as President from 2016-2018 and the EDUCAUSE IT Service Management (ITSM) Community Group.
Jackman serves on the following University committees: Tech Partners, Business Managers Council, Change Advisory Board and Emergency Management Team (EMT).
Education
- M.S., Leadership and Liberal Studies, Duquesne University, 2013
- B.S., Business Administration, Point Park University, 2003