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Support Staff Openings - Full Time

If you are interested in one of the jobs posted below, find out more about how to apply.

Currently Accepting Resumes

  • Administrative Assistant - Admissions Letter Generator (30-91)
  • Benefits Assistant II - Office of Human Resource Management (30-89)

No Longer Accepting Resumes

  • Office Assistant II - Residence Life (30-90) - Application period closed
  • Computer Support Specialist II - CTS (31-09)
  • Events AV Technician - University Events (30-84) - Application period closed
  • Police Communications Operator - Public Safety (43-02) - Application period closed
  • Office Assistant II - Residence Life (30-85) - Position closed
  • Administrative Assistant/Event and Communications Coordinator - Offer pending

ADMINISTRATIVE ASSISTANT - Admissions Letter Generator

Salary: $19.63/hour
Location: Enrollment Management Group
Position Status: Full-time (35 hours/week)
Hours: M-F 8:30am - 4:30pm
Position Number: 30-91
Open Date: November 24, 2014
FLSA Status: Non-exempt
Notes: Accepting Resumes-  Careers@duq.edu

NATURE OF WORK:
This position supports the administrative functions of the Office of Admissions. Employee will be expected to perform a number of vital roles based on the undergraduate admission cycle. These tasks will include but not be limited to managing all formal communications to prospects and applicants: admission decision letters, scholarship letters, information request letters, Honor College letters, etc. and assisting the counseling staff and special admission event participation. *Applicants must be willing to work overtime during peak application receipt and processing periods.

ILLUSTRATIVE EXAMPLES OF WORK:

  1. Serves as an integral part of the admissions leadership team that designs and implements Duquesne University's student recruitment program.
  2. Manages all formal communications to prospects and applicants: admission decision letters, scholarship letters, information request letters, Honor College letters, etc.
  3. Works with Mailing Services and Public Affairs to manage large volume mailings to prospective students and applicants.
  4. Coordinates receipt and data entry of enrollment deposits.
  5. Manages the receipt of application fees paid by check.
  6. Manages office inventory and ordering.
  7. Assists with Open House Events; including specific school events, DuquesneFest, Fall Open House, Spring Open House and The Duquesne University College Fair.

REQUIREMENTS OF WORK:
The successful candidate will have earned a high school diploma supplemented by courses in business, education or the liberal arts. Experience as an administrative assistant within a fast-paced professional services environment preferred, or any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: strong communication skills, both oral and written; attention to accuracy and detail while multi-tasking; knowledge of PC and Microsoft Office Software; data entry, scanning and indexing; ability to make decisions in accordance with established policies; ability to deal with people in a courteous and tactful fashion regardless of circumstances; understanding and acceptance of the role of an administrative assistant in a professional environment; motivation to work harmoniously with a diverse group of highly qualified team members; and the ability to establish and maintain effective working relationships with the University Community. Applicants must also be willing to contribute actively to the University Mission and to respect the Spiritan Catholic identity of Duquesne University. The Mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.


BENEFITS ASSISTANT II

Salary: $20.25-$21.50/hour
Location: Office of Human Resource Management
Position Status: Full-time (35 hours/week)
Hours: M-F 8:30am - 4:30pm
Position Number: 30-89
Open Date: October 28, 2014
FLSA Status: Non-exempt
Notes: Accepting Resumes - Careers@duq.edu

NATURE OF WORK:

This is a responsible position involving complex and challenging clerical work which serves as the liaison between university employees and benefit carriers in a high-volume, fast-paced office. The work requires excellent customer service skills, high-level computer skills, and the exercise of independent judgment. Additionally, the incumbent must be able to balance multiple priorities while also maintaining the highest standards of accuracy and confidentiality. Reports to Assistant Director Human Resources - Benefits.

ILLUSTRATIVE EXAMPLES OF WORK:

  1. Serves as primary contact for large volume of telephone inquires for Benefits Office staff.
  2. Utilizes bswift computer systems to create and edit employee demographic information, assist with employee enrollment process, view eligibility, update coverage levels, and perform other transactions as necessary.
  3. Responds in person and via email, fax, and telephone to inquiries from a variety of internal and external parties including executives, administrators, faculty, staff, prospective employees, students, as well as numerous consultants, brokers, insurance carriers, and beneficiaries for the purpose of providing information, facilitating communication, and providing direction.
  4. Under direction of Assistant Director, researches errors or problems in University's Ellucian/Banner human resources information system in order to correct any issues that may arise.
  5. Organizes and distributes a variety of documents and materials including but not limited to open enrollments, new hires, qualified life events, beneficiary updates, confirmation statements, flexible spending accounts, introductory review reminders, and eligibility reports.
  6. Reconciles benefits billings, requests vendor payments, and audits biweekly enrollment data.
  7. Assists with preparation for special events, including the annual Benefits Fair, scheduling of monthly retirement vendor dates, open enrollment informational seminars, and other special projects.
  8. Provides professional, courteous service while maintaining highest standards of confidentiality and discretion.
  9. Performs other related duties as assigned.

REQUIREMENTS OF WORK:

The successful candidate will have earned a high school diploma (Associate's degree preferred) and have 3 years benefits administration/clerical experience, or any equivalent combination of experience and training which provides the knowledge, skills, and abilities required to perform the essential job functions. This includes, but is not limited to, the following: ability to create and maintain complex records and files; considerable knowledge of PC's and respective software - preferably Microsoft Office Suite: Word, Excel, Outlook, PowerPoint and Access; ability to work independently on responsible and confidential assignments; previous experience using Ellucian/Banner HRIS system or the ability to become proficient in this system; ability to understand and follow detailed oral and written instructions; ability to learn assigned tasks readily, and adhere to prescribed routines; ability to work accurately and efficiently in order to meet deadlines; ability to provide outstanding customer service to University employees; and the ability to establish and maintain effective working relationships with the University Community. Applicants must also be willing to contribute actively to the University Mission and to respect the Spiritan Catholic identity of Duquesne University. The Mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.