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Support Staff Openings - Full Time

If you are interested in one of the jobs posted below, find out more about how to apply.

Currently Accepting Resumes

  • Benefits Assistant II - Office of Human Resource Management (30-89)

No Longer Accepting Resumes

  • Office Assistant II - Residence Life (30-90) - Application period closed
  • Computer Support Specialist II - CTS (31-09)
  • Events AV Technician - University Events (30-84) - Application period closed
  • Police Communications Operator - Public Safety (43-02) - Application period closed
  • Office Assistant II - Residence Life (30-85) - Position closed
  • Administrative Assistant/Event and Communications Coordinator - Offer pending


Salary: $20.25-$21.50/hour
Location: Office of Human Resource Management
Position Status: Full-time (35 hours/week)
Hours: M-F 8:30am - 4:30pm
Position Number: 30-89
Open Date: October 28, 2014
FLSA Status: Non-exempt
Notes: Accepting Resumes


This is a responsible position involving complex and challenging clerical work which serves as the liaison between university employees and benefit carriers in a high-volume, fast-paced office. The work requires excellent customer service skills, high-level computer skills, and the exercise of independent judgment. Additionally, the incumbent must be able to balance multiple priorities while also maintaining the highest standards of accuracy and confidentiality. Reports to Assistant Director Human Resources - Benefits.


  1. Serves as primary contact for large volume of telephone inquires for Benefits Office staff.
  2. Utilizes bswift computer systems to create and edit employee demographic information, assist with employee enrollment process, view eligibility, update coverage levels, and perform other transactions as necessary.
  3. Responds in person and via email, fax, and telephone to inquiries from a variety of internal and external parties including executives, administrators, faculty, staff, prospective employees, students, as well as numerous consultants, brokers, insurance carriers, and beneficiaries for the purpose of providing information, facilitating communication, and providing direction.
  4. Under direction of Assistant Director, researches errors or problems in University's Ellucian/Banner human resources information system in order to correct any issues that may arise.
  5. Organizes and distributes a variety of documents and materials including but not limited to open enrollments, new hires, qualified life events, beneficiary updates, confirmation statements, flexible spending accounts, introductory review reminders, and eligibility reports.
  6. Reconciles benefits billings, requests vendor payments, and audits biweekly enrollment data.
  7. Assists with preparation for special events, including the annual Benefits Fair, scheduling of monthly retirement vendor dates, open enrollment informational seminars, and other special projects.
  8. Provides professional, courteous service while maintaining highest standards of confidentiality and discretion.
  9. Performs other related duties as assigned.


The successful candidate will have earned a high school diploma (Associate's degree preferred) and have 3 years benefits administration/clerical experience, or any equivalent combination of experience and training which provides the knowledge, skills, and abilities required to perform the essential job functions. This includes, but is not limited to, the following: ability to create and maintain complex records and files; considerable knowledge of PC's and respective software - preferably Microsoft Office Suite: Word, Excel, Outlook, PowerPoint and Access; ability to work independently on responsible and confidential assignments; previous experience using Ellucian/Banner HRIS system or the ability to become proficient in this system; ability to understand and follow detailed oral and written instructions; ability to learn assigned tasks readily, and adhere to prescribed routines; ability to work accurately and efficiently in order to meet deadlines; ability to provide outstanding customer service to University employees; and the ability to establish and maintain effective working relationships with the University Community. Applicants must also be willing to contribute actively to the University Mission and to respect the Spiritan Catholic identity of Duquesne University. The Mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.