Repair Services

We are currently open for repair services by apointment only. Please email us at computers@duq.edu (preferred) or contact us at 412.396.5645 to schedule a visit with one of our technicians.

The Duquesne University Computer Store includes full-time technicians who are Apple and Dell certified and qualified to assist with any computer-related problems you encounter.

Computer Repair Fees

Tier	Summary	Cost
Tier 1: Diagnostic	Assessment Quote Diagnostics Self removable hardware component install Data back up or recovery from one volume.	$40.00
Tier 2: One Hour	Operating system install and setup Virus and spyware removal Data back up or recovery from multiple volumes External hardware component install	$65.00
Tier 3: Two Hours	Dual-boot operating system install Severe rootkit virus removal Internal hardware component install	$97.50
Tier 4: Four Hours	Complete software and hardware restoration Complex and time-consuming repairs	$130.00

Repair Terms and Conditions:

I understand that unless my repair is covered under a hardware warranty through the manufacture, I will be charged a minimum DIAGNOSTIC charge of $40. If the repair is more than $40, I will be contacted before the technician proceeds with the repair. The DU Computer Store reserves the right to refuse service to anyone. I understand that the Computer Store technician may see the data on my system. If the hard drive is defective, the diagnostic tools may cause the drive to fail permanently. The technicians are NOT responsible for data lost which WAS NOT BACKED UP BY ME. In some cases, the only way to resolve a system from errors is to restore the system to its original factory condition. I understand that my software will need reinstalled after this procedure. I, as the owner of the system must reinstall them myself. If the system is not picked up after a period of 90 days and after 3 attempts to contact me, I (the customer) understand that the Computer Store will dispose of my system(s).