iOS Device Support

An application or device receives full support if it is eligible for manufacturer support, security updates and non-security hotfixes. CTS will provide assistance to resolve software configuration and functional issues in conjunction with vendor support and interaction.

For an Apple iOS device to be eligible for full support, it must be enrolled in the University's device management system, Jamf.

An application or device receives limited support if it is nearing or has entered end-of-life support by CTS or the vendor. CTS will provide best-effort support to resolve issues and make recommendations for product support or application replacement.

Due to the age of the device or application, it may have limited vendor support and decreased functionality. CTS will continue to provide critical security patches and updates where applicable. Replacement or upgrade should be considered in the near future for continued use before the device reaches the no support level.

An application or device receives no support if the manufacturer no longer supports it. CTS will not provide support and the application or device may be prohibited from using University resources.