iOS Device Support
Overview
Duquesne supports Apple iOS devices that are enrolled in the University's device management system and capable of using Apple's latest iOS version. Apple iOS devices have an end-of-life cycle where the device will be unable to use Apple's latest OS for security updates and functionality.
On this page
Apple iOS device support levels defined
Full support
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An application or device receives full support if it is eligible for manufacturer support, security updates and non-security hotfixes. CTS will provide assistance to resolve software configuration and functional issues in conjunction with vendor support and interaction.
For an Apple iOS device to be eligible for full support, it must be enrolled in the University's device management system, Jamf.
Limited support
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An application or device receives limited support if it is nearing or has entered end-of-life support by CTS or the vendor. CTS will provide best-effort support to resolve issues and make recommendations for product support or application replacement.
Due to the age of the device or application, it may have limited vendor support and decreased functionality. CTS will continue to provide critical security patches and updates where applicable. Replacement or upgrade should be considered in the near future for continued use before the device reaches the no support level.
No support
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An application or device receives no support if the manufacturer no longer supports it. CTS will not provide support and the application or device may be prohibited from using University resources.
Apple iOS device support chart
iPhone
Model | Release Date | Support Level |
---|---|---|
iPhone SE | 04/24/20 | Full Support |
iPhone 11 Pro/Pro Max | 09/10/19 | Full Support |
iPhone 11 | 09/10/19 | Full Support |
iPhone XR | 10/26/18 | Full Support |
iPhone XS/XS Max | 09/21/18 | Full Support |
iPhone X | 11/03/17 | Limited Support |
iPhone 8/8 Plus | 09/22/17 | Limited Support |
iPhone 7/7 Plus | 09/16/16 | Limited Support |
iPhone SE | 03/31/16 | No Support |
iPhone 6S/6S Plus | 09/25/15 | No Support |
iPhone 6/6 Plus | 09/25/14 | No Support |
iPhone 5S | 09/20/13 | No Support |
iPhone 5C or older | 09/20/13 | No Support |
iPad
Model | Release Date | Support Level |
---|---|---|
iPad (7th generation) | 09/25/19 | Full Support |
iPad (6th generation) | 03/25/18 | Full Support |
iPad (5th generation) | 03/24/17 | Limited Support |
iPad 4 | 11/02/12 | No Support |
iPad 3 | 03/16/12 | No Support |
iPad Air
Model | Release Date | Support Level |
---|---|---|
iPad Air (3rd generation) | 03/18/19 | Full Support |
iPad Air (2nd generation) | 09/07/16 | Limited Support |
iPad Air | 11/01/13 | No Support |
iPad Mini
Model | Release Date | Support Level |
---|---|---|
iPad Mini (5th generation | 03/18/19 | Full Support |
iPad Mini 4 | 09/07/16 | Limited Support |
iPad Mini 3 | 10/24/14 | No Support |
iPad Mini 2 | 11/12/13 | No Support |
iPad Mini | 11/02/12 | No Support |
iPad Pro
Model | Release Date | Support Level |
---|---|---|
iPad Pro 12.9-inch (4th generation) | 03/25/20 | Full Support |
iPad Pro 11-inch (2nd generation) | 03/25/20 | Full Support |
iPad Pro 12.9-inch (3rd generation) | 11/07/18 | Full Support |
iPad Pro 11-inch (1st generation) | 11/07/18 | Full Support |
iPad Pro 12.9-inch (2nd generation) | 06/13/17 | Full Support |
iPad Pro 10.5-inch | 06/13/17 | Full Support |
iPad Pro 9.7-inch | 03/31/16 | Limited Support |
iPad Pro 12.9-inch (1st generation) | 11/11/15 | Limited Support |