Departmental Labs

Overview

Departmental labs are computing facilities available for individual schools, departments or programs. A department is responsible for managing these labs, and Computing and Technology Services (CTS) provides limited support to them.

On this page

Departmental lab services

Departments that own a computing facility are responsible for the following items:

  • Scheduling: Departmental staff manages computer lab schedules for limited use by specific users.
  • Tier 1 technical support: Departmental technical staff provides tier 1 support for the computer lab and coordinates with CTS if additional support is needed.
  • Costs: The department is responsible for any costs associated with the following items:
    • Computing equipment, such as computers, monitors, keyboards and mice
    • Consumables, such as staples, paper, toner and sanitizing wipes
    • Furniture and fixtures
    • Hardware repair (if a device is out of warranty)
    • Physical security, such as cameras, cable locks and alarm systems
    • Specialized software for use in a lab that is not part of a campus license

CTS public lab services

CTS public computer labs are available to Duquesne students, faculty and staff with an active MultiPass account or University guests with an active sponsored account. Faculty and staff can schedule public labs for academic courses, conferences and events.

Lab LocationLab Hours (Summer 2021)
Canevin Hall 210
  • Mon–Sun: Closed
College Hall 335
  • Mon–Sun: Closed
Fisher Hall 435
  • Mon–Sun: Closed
Fisher Hall 502
  • Mon--Sun: Closed
Gumberg Library Visit Gumberg Library's website
Mellon Hall 428
  • Mon–Fri: 9 a.m.–4 p.m.
  • Sat & Sun: Closed
Rangos Hall 401
  • Mon–Sun: Closed
Rockwell Hall 103
  • Mon–Fri: 9 a.m.–4 p.m.
  • Sat & Sun: Closed
Towers LLC
  • Mon–Sun: Closed
Union 112
  • Mon–Fri: 9 a.m.–4 p.m.
  • Sat & Sun: Closed

CTS is responsible for the following items in a public computer lab:

  • Scheduling: CTS manages the schedule for each public lab. Faculty and staff are responsible for reserving a lab using 25Live.
  • Technical support: CTS' Technical Services and Endpoint Engineering teams are responsible for baseline support services. These services include computer imaging, endpoint security software via centrally-managed services (SCCM, JAMF), security configuration and software distribution.
  • Staffing: CTS staff and student employees manage public labs.
  • Costs: CTS is responsible for any costs associated with the following items:
    • Computing equipment, such as computers, monitors, keyboards and mice
    • Consumables, such as staples, paper, toner and sanitizing wipes
    • Furniture and fixtures
    • Hardware repair (if a device is out of warranty)
    • Physical security, such as cameras, cable locks and alarm systems
    • Specialized software for use in a lab that is not part of a campus license.