Employee Software Support
Overview
Computing and Technology Services (CTS) licenses and supports several software products for Duquesne faculty and staff. Employee software support includes updates and patches for operating systems and supported software titles.
On this page
- Employee software support levels
- Employee software support: Windows OS
- Employee software support: macOS
Employee software support levels
CTS will give its best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost.
For software issues that cannot be resolved by the Help Desk, tickets will be escalated to CTS Technical Services for further troubleshooting. The average turnaround time for tickets assigned to CTS Technical Services is between one and three business days.
| Software Support Levels | |
| Manufacturer support | The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history. |
| CTS support | CTS support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access. |
Employee software support: Windows OS
Operating systems, software and browsers
CTS tries to follow Microsoft's mainstream support lifecycle as closely as possible but will work with employees to support software that falls outside those parameters. The list below features the support lifecycle and end of support dates for Microsoft's operating systems, software and browsers.
| Operating Systems | Manufacturer Support Ends | CTS Support Ends | |
| Windows 10 | October 14, 2025 | TBD | |
| Windows 8 | January 10, 2023 | Expired | |
| Windows 7 | Expired | Expired | |
| Software | |||
| Office 365 | Ongoing | TBD | |
| Microsoft Office 2019 | Ongoing | TBD | |
| Microsoft Office 2016 | October 14, 2025 | TBD | |
| Microsoft Office 2013 | April 11, 2023 | Expired | |
| Microsoft Office 2010 | October 13, 2020 | Expired | |
| Browsers | |||
| Microsoft Edge | Ongoing | Ongoing | |
| Internet Explorer 11 | October 14, 2025 | July 31, 2025 | |
| Internet Explorer 10 and older | Expired | Expired |
Software Center
The following software is available to all University-managed Windows computers via Software Center. Software Center contains the most recent, Duquesne-supported versions of the software listed below.
| Programs | Availability |
| Adobe Flash | Software Center |
| Adobe Reader | Software Center |
| Adobe Shockwave | Software Center |
| Audacity | Software Center |
| Box Drive | Software Center |
| Duquesne LogMeIn Calling Card | Software Center |
| Endnote | Software Center |
| GlobalProtect VPN | Software Center |
| Google Chrome | Software Center |
| IBM SPSS Statistics | Software Center |
| Microsoft Office 2016 | Software Center |
| Microsoft Office 2019 | Software Center |
| Microsoft Silverlight | Software Center |
| Mozilla Firefox | Software Center |
| Sophos Endpoint Protection | Software Center |
| Spirion | Software Center |
| Zoom | Software Center |
Employee software support: macOS
Operating systems, software and browsers
Apple does not publish the support lifecycle for its operating systems, but new macOS versions typically launch during the third quarter of each year. Therefore, CTS will follow Apple's support model of supporting the three latest macOS versions and discontinue support for any operating system versions outside of this window at the beginning of each new year.
| Operating Systems | Manufacturer Support Ends | CTS Support Ends | |
| Big Sur (11.0) | October 1, 2024 | In testing | |
| Catalina (10.15)* | October 1, 2023 | TBD | |
| Mojave (10.14) | October 1, 2022 | Sept. 1, 2021 | |
| High Sierra (10.13) | October 1, 2021 | Sept. 1, 2020 | |
| Sierra (10.12) | October 1, 2020 | Sept. 1, 2019 | |
| El Capitan (10.11) | Expired | Expired | |
| Yosemite (10.10) | Expired | Expired | |
| Software | |||
| Pages | Ongoing | TBD | |
| Numbers | Ongoing | TBD | |
| Keynote | Ongoing | TBD | |
| Office 365 | Ongoing | TBD | |
| Microsoft Office 2019 | October 14, 2025 | TBD | |
| Microsoft Office 2016 | October 13, 2020 | October 13, 2020 | |
| Microsoft Office 2011 | Expired | Expired | |
| Browsers | |||
| Safari | Ongoing | Ongoing |
* MacOS Catalina and later no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.
Self-Service
The following software is available to all University-managed Apple devices through Self-Service.
| Programs | Availability |
| Adobe Reader | Self-Service |
| Box Drive | Self-Service |
| EndNote | Self-Service |
| Evernote | Self-Service |
| GlobalProtect VPN | Self-Service |
| Google Chrome | Self-Service |
| HP Drivers | Self-Service |
| IBM SPSS Statistics | Self-Service |
| Keynote | Self-Service |
| Microsoft Edge | Self-Service |
| Microsoft Office 2019 | Self-Service |
| Microsoft Remote Desktop | Self-Service |
| Mozilla Firefox | Self-Service |
| Numbers | Self-Service |
| OpenJDK 11 | Self-Service |
| Pages | Self-Service |
| Sophos Endpoint Protection | Self-Service |
| Spirion | Self-Service |
| Xerox | Self-Service |
| Zoom | Self-Service |