Employee Software Support

Overview

Computing and Technology Services (CTS) licenses and supports several software products for Duquesne faculty and staff. Employee software support includes updates and patches for operating systems and supported software titles.

On this page


Employee software support levels

CTS will give its best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost.

For software issues that cannot be resolved by the Help Desk, tickets will be escalated to CTS Technical Services for further troubleshooting. The average turnaround time for tickets assigned to CTS Technical Services is between one and three business days.

Software Support Levels
Manufacturer support The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history.
CTS support CTS support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access.


Employee software support: Windows OS

Operating systems, software and browsers

CTS tries to follow Microsoft's mainstream support lifecycle as closely as possible but will work with employees to support software that falls outside those parameters. The list below features the support lifecycle and end of support dates for Microsoft's operating systems, software and browsers.

Operating Systems Manufacturer Support Ends CTS Support Ends
Windows 10 October 14, 2025 TBD   
Windows 8 January 10, 2023 Expired
Windows 7 Expired Expired
Software
Office 365 Ongoing TBD
Microsoft Office 2019 Ongoing TBD
Microsoft Office 2016 October 14, 2025 TBD
Microsoft Office 2013 April 11, 2023 Expired
Microsoft Office 2010 October 13, 2020 Expired
Browsers
Microsoft Edge Ongoing Ongoing
Internet Explorer 11 October 14, 2025 July 31, 2025
Internet Explorer 10 and older Expired Expired

Software Center

The following software is available to all University-managed Windows computers via Software Center. Software Center contains the most recent, Duquesne-supported versions of the software listed below.

Programs Availability
Adobe Flash Software Center
Adobe Reader Software Center
Adobe Shockwave Software Center
Audacity Software Center
Box Drive Software Center
Duquesne LogMeIn Calling Card Software Center
Endnote Software Center
GlobalProtect VPN Software Center
Google Chrome Software Center
IBM SPSS Statistics Software Center
Microsoft Office 2016 Software Center
Microsoft Office 2019 Software Center
Microsoft Silverlight Software Center
Mozilla Firefox Software Center
Sophos Endpoint Protection Software Center
Spirion Software Center
Zoom Software Center

Employee software support: macOS

Operating systems, software and browsers

Apple does not publish the support lifecycle for its operating systems, but new macOS versions typically launch during the third quarter of each year. Therefore, CTS will follow Apple's support model of supporting the three latest macOS versions and discontinue support for any operating system versions outside of this window at the beginning of each new year.

Operating Systems Manufacturer Support Ends CTS Support Ends
Big Sur (11.0) October 1, 2024 In testing
Catalina (10.15)* October 1, 2023 TBD
Mojave (10.14) October 1, 2022 Sept. 1, 2021
High Sierra (10.13) October 1, 2021 Sept. 1, 2020
Sierra (10.12) October 1, 2020 Sept. 1, 2019
El Capitan (10.11) Expired Expired
Yosemite (10.10) Expired Expired
Software
Pages Ongoing TBD
Numbers Ongoing TBD
Keynote Ongoing TBD
Office 365 Ongoing TBD
Microsoft Office 2019 October 14, 2025 TBD
Microsoft Office 2016 October 13, 2020 October 13, 2020
Microsoft Office 2011 Expired Expired
Browsers
Safari Ongoing Ongoing

* MacOS Catalina and later no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.

Self-Service

The following software is available to all University-managed Apple devices through Self-Service.

Programs Availability
Adobe Reader Self-Service
Box Drive Self-Service
EndNote Self-Service
Evernote Self-Service
GlobalProtect VPN Self-Service
Google Chrome Self-Service
HP Drivers Self-Service
IBM SPSS Statistics Self-Service
Keynote Self-Service
Microsoft Edge Self-Service
Microsoft Office 2019 Self-Service
Microsoft Remote Desktop Self-Service
Mozilla Firefox Self-Service
Numbers Self-Service
OpenJDK 11 Self-Service
Pages Self-Service
Sophos Endpoint Protection Self-Service
Spirion Self-Service
Xerox Self-Service
Zoom Self-Service