iOS Device Support

Overview

Duquesne supports Apple iOS devices that are enrolled in the University's device management system and capable of using Apple's latest iOS version. Apple iOS devices have an end-of-life cycle where the device will be unable to use Apple's latest OS for security updates and functionality.

On this page


Apple iOS device support levels defined

Full support

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An application or device receives full support if it is eligible for manufacturer support, security updates and non-security hotfixes. CTS will provide assistance to resolve software configuration and functional issues in conjunction with vendor support and interaction.

For an Apple iOS device to be eligible for full support, it must be enrolled in the University's device management system, Jamf.

Limited support

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An application or device receives limited support if it is nearing or has entered end-of-life support by CTS or the vendor. CTS will provide best-effort support to resolve issues and make recommendations for product support or application replacement.

Due to the age of the device or application, it may have limited vendor support and decreased functionality. CTS will continue to provide critical security patches and updates where applicable. Replacement or upgrade should be considered in the near future for continued use before the device reaches the no support level.

No support

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An application or device receives no support if the manufacturer no longer supports it. CTS will not provide support and the application or device may be prohibited from using University resources.


Apple iOS device support chart

iPhone

ModelRelease DateSupport Level
iPhone SE 04/24/20 Full Support
iPhone 11 Pro/Pro Max 09/10/19 Full Support
iPhone 11 09/10/19 Full Support
iPhone XR 10/26/18 Full Support
iPhone XS/XS Max 09/21/18 Full Support
iPhone X 11/03/17 Limited Support
iPhone 8/8 Plus 09/22/17 Limited Support
iPhone 7/7 Plus 09/16/16 Limited Support
iPhone SE 03/31/16 No Support
iPhone 6S/6S Plus 09/25/15 No Support
iPhone 6/6 Plus 09/25/14 No Support
iPhone 5S 09/20/13 No Support
iPhone 5C or older 09/20/13 No Support

iPad

ModelRelease DateSupport Level
iPad (7th generation) 09/25/19 Full Support
iPad (6th generation) 03/25/18 Full Support
iPad (5th generation) 03/24/17 Limited Support
iPad 4 11/02/12 No Support
iPad 3 03/16/12 No Support

iPad Air

ModelRelease DateSupport Level
iPad Air (3rd generation) 03/18/19 Full Support
iPad Air (2nd generation) 09/07/16 Limited Support
iPad Air 11/01/13 No Support

iPad Mini

ModelRelease DateSupport Level
iPad Mini (5th generation 03/18/19 Full Support
iPad Mini 4 09/07/16 Limited Support
iPad Mini 3 10/24/14 No Support
iPad Mini 2 11/12/13 No Support
iPad Mini 11/02/12 No Support

iPad Pro

ModelRelease DateSupport Level
iPad Pro 12.9-inch (4th generation) 03/25/20 Full Support
iPad Pro 11-inch (2nd generation) 03/25/20 Full Support
iPad Pro 12.9-inch (3rd generation) 11/07/18 Full Support
iPad Pro 11-inch (1st generation) 11/07/18 Full Support
iPad Pro 12.9-inch (2nd generation) 06/13/17 Full Support
iPad Pro 10.5-inch 06/13/17 Full Support
iPad Pro 9.7-inch 03/31/16 Limited Support
iPad Pro 12.9-inch (1st generation) 11/11/15 Limited Support