Printer and Peripheral Device Support

Overview

Computing and Technology Services (CTS) supports enterprise printers, personal printers and peripheral devices for computers, such as monitors and docking stations.

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Printer support

Printers are classified into two major categories: Enterprise and personal. Hewlett-Packard (HP) is the University's preferred printer manufacturer and Xerox is the approved multi-function copier manufacturer.

Enterprise printers

The enterprise category consists of HP LaserJet products. Printers in this category are:

  • The most serviceable
  • To be purchased through the Duquesne University Computer Store
  • Configured and managed on the University's printer servers
  • Supported for a maximum of five years.

Personal printers

The personal category consists of HP InkJet products. Printers in this category are:

  • The least serviceable
  • To be purchased through the Duquesne University Computer Store
  • Supported to the end of the manufacturer's warranty. After the warranty has expired, best-effort support is provided for the printer.

Peripheral device support

Peripheral devices are fully supported to the end of the manufacturer's warranty. After the warranty has expired, best-effort support is provided for the device.