GlobalProtect VPN

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Virtual private network

A virtual private network (VPN) extends a private network, such as Duquesne's on-campus network, across a public network, such as the internet. Duquesne's VPN allows employees to send and receive data across public networks as if their computer was connected to the campus network. Applications running while connected to the VPN service benefit from the functionality, security and management of Duquesne's internal network.

VPN access is only available for University employees. You will need to use VPN on your University-managed computer to remotely access the following resources:

  • Banner Admin Pages
  • Banner Document Management (BDM)
  • Cognos
  • DU Photo Roster
  • Internal shared drives (ex. Einstein, CIFS)
  • Kronos.

You do NOT need VPN to remotely access the following resources:

  • Blackboard
  • Box
  • DORI
  • Ingeniux CMS
  • Lyris List Manager
  • Office 365 email
  • Self-Service Banner (SSB)
  • Slate CRM
  • Starfish
  • Zoom.

Note: VPN can only be used off-campus. You will not be able to establish a VPN connection while connected to Duquesne's network.

VPN requirements

As stated in CTS's VPN service requirement, employees must use a University-owned and managed Windows or Mac device to connect to Duquesne's VPN. Employees also need to:


GlobalProtect

GlobalProtect is the University's VPN client. A VPN client is an application on your computing device that establishes a secure connection to a secure network.

GlobalProtect is available for download on University-managed Windows and macOS devices.

Install GlobalProtect

Install GlobalProtect on Windows 10

  1. Click the Start button and type "software center" in the search bar.
  2. Click Software Center in the search results.
  3. Click the Applications tab.
  4. Select GlobalProtect in the list of available software.
  5. Click the Install button.

Install GlobalProtect on macOS

  1. Launch the Finder application.
  2. Click the Applications tab in the Finder window.
  3. Double-click to open the Self Service application.
  4. Select GlobalProtect in the list of available software.
  5. Click the Install button.

Note: If you are away from campus and unable to install GlobalProtect through Software Center (Windows) or Self Service (macOS), follow our steps for downloading GlobalProtect VPN from the GlobalProtect portal. These steps must be completed using a University-managed computer.


Connect to VPN with GlobalProtect

After signing into GlobalProtect, a Duo Push will be sent to your mobile device for "DU Remote Access." Approve this MFA request to finish connecting to VPN.

Note: When you are finished using Duquesne's VPN or step away from your computer for an extended period of time, disable GlobalProtect by:

  • Opening the GlobalProtect window.
  • Clicking the gear icon.
  • Clicking Disable.

Use GlobalProtect on Windows 10

  1. Click the GlobalProtect globe icon in the taskbar located in the bottom right corner of the screen. You may need to click the arrow icon to see the GlobalProtect icon.
  2. Click Connect in the GlobalProtect window.
  3. Enter your MultiPass username and password in the GlobalProtect Sign In window.
  4. Click the Sign In button.
  5. Approve the Duo Push sent to your mobile device for DU Remote Access.
    • If you are connecting to GlobalProtect on campus, you will not be required to use Duo to connect to GlobalProtect.
    • If you do not receive a Duo Push notification on your mobile device, launch the Duo Mobile app on your device to approve the Duo Push.
  6. You are now connected to VPN with GlobalProtect.

Use GlobalProtect on macOS

  1. Click the GlobalProtect globe icon located in the menu bar along the top of the screen.
  2. Enter your MultiPass username and password in the GlobalProtect Sign In window.
  3. Click the Sign In button.
  4. Approve the Duo Push sent to your mobile device for DU Remote Access.
    • If you are connecting to GlobalProtect on campus, you will not be required to use Duo to connect to GlobalProtect.
    • If you do not receive a Duo Push notification on your mobile device, launch the Duo Mobile app on your device to approve the Duo Push.
  5. You are now connected to VPN with GlobalProtect.

Need help?

For assistance with installing or connecting to VPN with GlobalProtect, contact the CTS Help Desk at 412.396.4357 or help@duq.edu.