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CTS Software

Computing and Technology Services licenses and supports a number of software products.

Below is a list of some of the featured software that is supported by CTS. For a more comprehensive listing of software, please refer to the student and employee sections below. There you can view CTS's support specifications for major operating systems and software.

A comprehensive listing of Duquesne Univeristy software and  applications can be found here: Software and Applications

A listing of mobile apps can be found here: Mobile Apps

For service and support of Duquesne-owned machines, please contact CTS Help Desk at 412.396.4357.

End NoteEndNote

EndNote is the industry standard software tool for publishing and managing bibliographies, citations, and references on the Windows and Macintosh operating systems. It is licensed through the Gumberg Library.

Instructions for installation and use can be found on Gumberg Library's website here: http://guides.library.duq.edu/endnote

StatsJMP, SAS, and SPSS

JMP, SAS, and SPSS are all statistical software used by many different schools at Duquesne University. Instructions for installation reside within DORI. Simply click the link below and sign into DORI to begin.


OfficeMicrosoft Office

Guides to Office installations for both Mac and PC can be found here:  http://www.duq.edu/about/campus/computing-and-technology/software/office-suite

If you have any issues please contact the helpdesk at 412.396.4357(HELP).

GoTo Zoom

Zoom Meetings is a web conferencing solution that meets a wide variety of collaboration needs. Zoom Meetings is used for collaborating outside of the classroom environment. Examples of use include distance meetings, digital office hours, video calls, and remote interviews.

Please check out Education Technology's site how to setup Zoom:


Assistance is available direct from Zoom technical support

Phone: +1.888.799.9666 ext 2

or +1.650.397.6096 ext 2

Site: https://support.zoom.us/hc/en-us

Further inquires can be directed to bbsupport@duq.edu.

End Note Qualtrics

Qualtrics is a user-friendly tool that Duquesne faculty, staff, and students can use to perform research and gain valuable insights into data obtained through surveys. 

For more information about Qualtrics, please visit: http://duq.edu/academics/resources-and-technology/educational-technology/qualtrics

Gartner Gartner

Gartner is a leading information technology firm that provides research and analysis services to inform and support decision making in higher education and other industry sectors. Gartner is available to all active Duquesne faculty, staff, and students, providing access to select Gartner research through its online database, "Core Research Campus Access." The database includes research findings on a wide range of IT-related topics, including analyses, opinions, trends, leading practices, and case studies.


Software Support Schedule

Student Software Support

Computing and Technology Services will give best effort to resolve all software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne Computer Store for further troubleshooting.

For pricing information on repairs at the Computer Store, please visit: http://duq.edu/about/campus/computer-store/repairs

Third Party Software
A1    CTS provides support for this product with specific configurations
A2    This product is in testing and not yet supported by CTS

Programs Download Labs Support
Adobe Creative Cloud No No A1
Adobe Flash Link Yes A1
Adobe Reader Link Yes A1
Endnote Link No A1
Sophos Link No A1
Google Chrome Link Yes A1
Internet Explorer Link Yes A1
Mozilla Firefox Link Yes A1
Java Link Yes A1
Malware Bytes Link Yes A1
Microsoft Office 2016 Link Yes A1
Microsoft Office 2019 Link No A1
Linux No No A2
OSX 10.10+ No Yes A1
OS Sierra No No A2
Safari No Yes A1
Windows 7 No Yes A1
Windows 8 No No A1
Windows 10 No Yes A1

Employee Software Support

Computing and Technology Services will give best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For software issues that cannot be resolved by the Help Desk, tickets will be escalated to the CTS Technicians for further troubleshooting. The average turnaround time for tickets assigned to the Technicians is between one and three business days.

Software Support Levels
Manufacturer Support The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history.
CTS Support CTS Support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access.

Windows Users

Operating Systems, Software, and Browsers

Computing and Technology Services tries to follow Microsoft's Mainstream Support Lifecycle as closely as possible, but will work with employees to support software that fall outside of those parameters. The list below highlights the Support Lifecycle for the operating systems, software, and browsers that Microsoft offers, and lists their respective End of Support dates.

Operating Systems Manufacturer Support Ends CTS Support Ends
Windows 10 October 14, 2025 TBD   
Windows 8 January 10, 2023 July 31, 2019
Windows 7 January 14, 2020 July 31, 2019
Office 365 Ongoing TBD
Office 2019 Windows/Mac Ongoing TBD
Office 2016 Windows/Mac October 14, 2025 TBD
Office 2013 April 11, 2023 July 31, 2020
Office 2011 for Mac Expired Expired
Office 2010 October 13, 2020 July 31, 2019
Microsoft Edge Ongoing Ongoing
Internet Explorer 11 October 14, 2025 July 31, 2025
Internet Explorer 10, 9, 8, 7 Expired Expired

Windows Self-Service (Software Center)

The list below contains the software that is available to all Windows domain-bound computers via their Software Center. Software Center should always contain the most recent, Duquesne-supported versions of the software listed below.

For more information regarding Software Center, please view our documentation.

Programs Availability
Adobe Flash Software Center
Adobe Reader Software Center
Adobe Shockwave Software Center
Audacity Software Center
Box Drive Software Center
Duquesne LogMeIn Calling Card Software Center
Endnote Software Center
GlobalProtect VPN Software Center
Google Chrome Software Center
IBM SPSS Statistics Software Center
Microsoft Office 2016 Software Center
Microsoft Office 2019 Software Center
Microsoft Silverlight Software Center
Mozilla Firefox Software Center
Sophos Endpoint Protection Software Center
Spirion Software Center
Zoom Software Center

Apple Users

Operating Systems

Apple does not publish the support lifecycle for their Operating Systems, but new OS X versions usually launch during the 3rd quarter of the year. Therefore, CTS will follow Apple's support model of supporting the 3 most current versions of OS X and attempt to cycle out any operating system versions outside of this window at the beginning of each new year.

Operating Systems Manufacturer Support Ends CTS Support Ends
Mojave (10.14) October 1, 2022 July 31, 2022
High Sierra (10.13) October 1, 2021 July 31, 2021
Sierra (10.12) October 1, 2020 July 31, 2020
El Capitan (10.11) October 1, 2019 July 31, 2019
Yosemite (10.10) Expired Expired
Mavericks (10.9.5) Expired Expired

Apple Self-Service (JAMF)

The list below contains the software that is available to all Duquesne-owned Mac machines via their self-service option. Mac self-service (JAMF) should always contain the most recent, Duquesne-supported versions of the software listed below. For more information regarding Mac self-service (JAMF), please view our documentation

Programs Availability
Adobe Reader Self-Service (JAMF)
Evernote Self-Service (JAMF)
GlobalProtect VPN Self-Service (JAMF)
Google Chrome Self-Service (JAMF)
HP Drivers Self-Service (JAMF)
IBM SPSS Statistics Self-Service (JAMF)
iWorks  Self-Service (JAMF)
Microsoft Office 2016 Self-Service (JAMF)
Microsoft Office 2019 Self-Service (JAMF)
Microsoft Remote Desktop Self-Service (JAMF)
Mozilla Firefox Self-Service (JAMF)
Spirion Self-Service (JAMF)
Xerox Self-Service (JAMF)