Updates and Patches
What is Software Center?
Software Center is part of Microsoft's System Center Configuration Manager (SCCM), which allows Computing and Technology Services (CTS) to deliver, support, and manage applications, updates, and services on Duquesne-owned computers across campus.
Software Center will allow you to install a variety of licensed software and run updates on your Duquesne-owned computer without having to contact CTS for assistance.
For information on how to use and configure Software Center, please read our documentation.
How Do I Receive My Updates?
Windows 7, 8, and 10; Microsoft applications, such as Internet Explorer and Microsoft Office; and third-party applications and plugins like Flash, FireFox, Java, and Sophos Antivirus will be updated on a monthly basis.
When a software update is available this icon will appear at the bottom right corner of your taskbar, stating that software changes are required by your IT department.
You will have six days to schedule a reboot for your system at your own convenience. If you still haven't scheduled a reboot within the given time limit your computer will automatically restart.
Clicking this pop-up window or selecting its icon on your taskbar and selecting View Required Software will open the software changes summary. Select the appropriate radio button to either apply all updates now or schedule them for non-business hours.
If you selected to apply updates after business hours, you will be prompted to specify your business hours. Be sure to select Automatically install required software outside of the specified business hours and then click Apply.
If a restart is required, you will see this pop-up in your taskbar.
If you click this pop-up window, a restart menu will appear. Select either Restart Now or Snooze and remind me again and click OK. If you select Restart Now, a final warning will appear to close and save your work prior to closing.
If you would like to install updates yourself at your own convenience, please see the guide here.
When Are Microsoft Updates Released to University-Managed Computers?
Updates are released on the last Tuesday of every month.
Will My Computer Receive Updates If I Am Away From Campus?
No, unless you are using VPN to access services here at campus. While away from campus, you will need to leave your computer connected to the campus network with VPN for approximately 1 hour in order to pull updates.
Will My Computer Install Updates If I Schedule an After-Hour Install of Updates and I Shut the Computer Off?
No, your computer must be powered on and sleep settings adjusted to not go to sleep when you schedule your after-hours install time.
Will I Be Provided With the 7-Day Window to Install Updates When I Power on a Computer That Was Turned off for an Extended Period of Time (Ex. Laptop Stored in a Closet)?
No, currently that option is not available. If you do not log in to your machine within the 7-day window after updates become available, your machine will check in with the update server, recognize that it has been greater than 7 days since updates were released, and you will receive a pop-up window stating that you have three hours to install the updates.
Will I Receive Third-Party Updates (Java, Firefox, Flash, Etc.) the Same Way I Receive My Windows Updates?
No, third-party updates are installed separately from Microsoft Windows updates. Third-party updates are installed as follows:
- 2nd full week of every month: The deployment will occur to Tech-Partners and Core Banner Users. This will be deployed on the Tuesday maintenance schedule.
- 3rd full week of every month: The final deployment will occur to all of campus including lecterns, labs, and faculty/ staff machines.
Installing updates and restarting your machine during your workday, lunch, or right before you leave for the day. This allows you to install your updates without having to configure your business hours or change your sleep settings.
If You Do Schedule Updates to Run During Business Hours, Please Remember the Following:
- Be sure to configure your business hours per the instructions above.
- Make sure your computer's sleep settings are turned off.
- If your computer is asleep when the updates are set to be installed and your computer is supposed to restart, they will not run.
How Do I Get My System Updates?
Currently, macOS system updates are still being provided directly by Apple. To install the current security updates, please go to the Update section of the App Store.
An Update From Apple Will Not Install and Says CTS Has Blocked It. Why?
In the event that an update is diagnosed to be problematic or destructive, such as unsupported operating system upgrades, we will block them until Apple remedies the issue with them.
Where Do I Get Updates for My Other Applications?
Third-party application updates, (i.e. Office, Firefox, Chrome, Flash), are available in the Self Service application. This catalog will be tailored to the software that is installed on your machine to offer you only the updates you require.
If there is a known security risk to an application installed on your computer, an update may be silently applied to your computer. Any necessary actions following this install will be presented via a popup message.
For more information on Self Service, please see our documentation.