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Transcripts

All students, both current and former, can use online transcript ordering!

Please read below for details.

Information regarding the ordering of transcripts:

Transcripts may not be ordered over the phone, by email, or by a third party. All transcript requests must be submitted online.

  • All Duquesne University financial obligations must be met before official transcripts are released.
  • Applicable fees for processing, transcripts, and delivery will be charged and must be paid by credit or debit card at the time the order is placed.
  • Transcripts will not be faxed. Electronic delivery of PDF transcripts is available with your order to expedite delivery.
  • If picking up a transcript in-person, a photo ID is required. Transcripts cannot be picked up by third-parties without the student's written consent. 
  • We cannot be responsible for non-receipt of transcript requests or non-delivery by the postal service.
  • Continuing Education students in the Financial Planning, Paralegal Institute, Professional Coaching, and Sexual Assault Nurse Examiner programs should contact their program office to request information.

Order Transcripts

Options and details for requesting transcripts:

Duquesne University has partnered with the National Student Clearinghouse (NSC) to process transcript requests. This partnership allows us to offer additional services including electronic PDF's, email notifications, order tracking, and status updates by text messaging. Students can also send electronic transcripts directly to AMCAS, LSAC or other designated NSC partners.

Delivery Methods:

METHOD

DESCRIPTION

FEE PER TRANSCRIPT

Electronic PDF*

Make a PDF of your transcript accessible online. The recipient will have 30 days to access the transcript.

$4.25 per PDF

Mail (USPS)

Send a paper transcript through USPS

$5.75

Express mail

Send a paper transcript by Express Mail.

US destination: $15.00

International destination: $35.00

Pick-up

Visit our office and pick up a paper transcript.

$5.25

*School of Law students who attended prior to Fall 2001 will not be able to obtain electronic PDF transcripts.  If you select this option but it is technically not available for you based on your enrollment history, you will be contacted by the Office of the University Registrar during regular business hours.

*Be sure that your recipient can accept a secured electronic PDF transcript.  Some recipients, such as government and military, are unable to do so. 

You will receive email confirmation of your order and may opt to receive text-message status updates. Payment of fees is accepted by credit or debit card (MasterCard, Visa, American Express, Discover, Diner's Club, and JCB). Your card will not be charged until the transcript request has been processed.

Processing Details:

Most electronic PDF transcripts are processed within 12-24 hours of order placement, although some circumstances require additional processing time.  Some conditions of enrollment prohibit the generation of electronic PDF transcripts. All non-PDF delivery methods require a minimum 1- to 2-day processing time. Processing may be longer during peak periods (final exams, graduation) or if the student attended prior to Fall 2007. Additional time may also be required due to University closures. Closure notices will be posted at the top of this page. Under most circumstances, an electronic PDF transcript order will be processed despite closures and peak delays.

Express mail shipping to a PO Box is only available through USPS. The last daily pick-up for USPS occurs at 1:00pm. Transcript requests processed after 11:00am that are to be express-mailed to a PO Box will be shipped the following business day.

All financial obligations to the University must be met before a transcript will be released.  If financial holds prohibit the release of transcripts, email alerts will contain relevant instructions for addressing these holds. 

For current students:  Degrees are typically awarded approximately three weeks following the commencement date for each term.  Degrees will not appear on transcripts until that time. 

Please note:  The LSAC LLM Credential Assembly Service does not accept electronic PDF transcripts.   Do not order transcripts for LLM via the Electronic Exchange service.

Refunds will not be issued.

Please visit our Troubleshooting Tab above for solutions to common issues. 

Note: In order to view the transcript, Adobe Reader 9 or higher is required. For Adobe Reader 11 and higher, Adobe Flash is also required to view the transcript. If you do not have Adobe Reader or Flash installed on your computer, download the latest free version of Adobe Reader from the Adobe web site.  If you need assistance turning on/off the PDF viewer in your browser, please visit the Adobe help page.



Current Students

Current Students can order transcripts by logging in to DORI; the secure login serves as your authorization when placing a transcript order.

Click on Self Service Banner» Student Information »Student Records » Order Transcripts

You will be transferred from DORI to the National Student Clearinghouse Self-Service Site. Click the last bullet/link "Order or track a transcript" to begin a new order or track a previous order.



Former Students

Go to the NSC Transcript Ordering Center and order your transcript.

Help and Tracking

Visit NSC's Help Center for detailed instructions.  You can also track your order online using the transcript order number that was emailed to you.  For any orders placed within the past 30 days, you will be able to resend the emails to your recipients up to 3 times. 

Troubleshooting

System Requirements

> Browsers

To fully access the Clearinghouse’s online services, you will need one of the following browsers (beta versions of browsers are not supported):

> PDF Documents

Electronic PDF Transcripts require Adobe Reader 9 or higher in order to view. The free Adobe Reader can be downloaded from the Adobe Web site.  For Adobe Reader 11 and higher, Adobe Flash is also required to view the transcript. If you do not have Adobe Reader or Flash installed on your computer, download the latest free version of Adobe Reader from the Adobe web site.  If you need assistance turning on/off the PDF viewer in your browser, please visit the Adobe help page.

Why are the pages of my PDF transcript blank?

You may need to upgrade your version of Adobe Reader in order to view the transcript. If you do not have Adobe Reader on your computer, you can download the latest free version from the Adobe Web site.

Adobe Reader is installed. Why am I getting an error message?

In order to read the transcript, you must use the required version, as noted above.  If you do not have Adobe Reader on your computer, you can download the latest free version from the Adobe Web site.

Adobe_Flash_download.png

Why am I receiving an error message when accessing my PDF transcript?

Adobe Reader or Acrobat will issue the following error message if your installed version of Adobe is outdated: “There was an error opening this document. Adobe Reader or Acrobat cannot decrypt this document.” Please ensure you have installed the latest version from the Adobe Web site.

If you experience an issue accessing a PDF transcript via a mobile device (such as an Android device), you should open it using Adobe Reader on a laptop or desktop computer.

Adobe Reader is not my default PDF viewer. How can I view a PDF transcript using Adobe Reader?

To view your electronic transcript using Adobe Reader:

  1. Select the secure link you received via email and login using your email address and your designated password (received via a separate email).
  2. Download and save the transcript to your hard drive.
  3. Browse to the file and right click on it. Select “Open With” and select Adobe Reader.

Why should I make Adobe Reader my default PDF viewer for Mac?

The Clearinghouse’s Transcript Ordering service utilizes Adobe technology and security features for creating and delivering certified PDF transcripts. In order to properly open and view the transcript, the latest version of Adobe Reader or Acrobat must be installed and designated the default PDF viewer. Generally, “preview.app” is set as the default viewer on Mac, but it is not capable of opening a certified PDF document.

Error Example

Error_Example.png

If you have not installed Adobe Reader or Acrobat yet, download it from the Adobe Web site and follow the instructions. When prompted, select Adobe Reader” as your default PDF viewer.

If you have already installed Adobe and are still unable to set Adobe Reader or Acrobat as your default viewer, you can do so by right-clicking on the PDF and then select “Get Info.” In the “Get Info” menu, select Adobe Reader or Acrobat under the “Open With” section.

Mac_-_Set_Adobe_Default_Viewer.png

I am unable to download my PDF transcript from the Download Center.

Windows Support
> Internet Explorer (IE) 9:

1. After you select Download, the save prompt will display at the bottom of the Web page.updated_Download_Center_Mar28.png

2. When you click Save at the bottom of the page, the transcript is by default saved to C:UsersXXX(UserName)Downloads. You can override the default save location by selecting Save As.

Save_Transcript_prompt_window.png

Save_Transcript_prompt_2.png

> Internet Explorer (IE) 8:

1. After you select Download, you will be prompted with a pop-up window.

IE8_-_Download_Center_-_Save_As_Window.png

2. Select Save and then another “Save As” window will appear.

IE8_-_Download_Center_-_Save_As_Window_2.png

The default download location is C:UsersXXX(UserName)Download. You can override the default save location in the “Save As” window.

> Internet Explorer (IE) 6 & 7:

1. Select Download, and then you will be prompted with a pop-up window.

IE6_-_Download_Center_-_Save_As_Window.png

2. Select Save, and another “Save As” window will appear.

IE6_Download_Center_-_Save_As_Window_2.png

The default download location is C:UsersXXX(UserName)Download (under My Documents). You can override the default save location in the “Save As” window.

> Chrome:

1. After you select Download, the transcript file will automatically be saved to the default location: C:UsersXXX(UserName)Downloads.updated_Download_Center_Mar28.png

2. After saving successfully, you will see a saving status bar at the bottom of the page. You can select to open the transcript file or open the “Downloads” folder.

Chrome.png

> Firefox:

1. After you select Download, the save prompt will display as a pop-up window. When you select Save at the bottom of the page, the transcript is by default saved to C:UsersXXX(UserName)Downloads.

Chrome_2_Vers_-_Save_As_Window.png

2. You have the option to open the transcript file from the save pop-up window.

Chrome_2_Vers_-_Save_As_Window_2.png

Mac Support
> Safari:

By default, a copy of the PDF transcript is saved in the “Downloads” folder.

Safari_Downloads.png
Safari_-_Download_Center_-_Downloads_Folder_resized.png

I am experiencing difficulties using and/or viewing your service on my IE browser, what should I do?

These types of issues are often related to browser incompatibility. Please check the following to ensure your Internet Explorer browser’s compatibility:

  • Set your browser’s security level to medium or medium-low. Select Tools, then Internet Options and click the Security tab to change the security level.
  • Disable the XMLHTTP support setting. Select Tools, then Internet Options and click the Advanced tab. Under the “Security” section, check the “Enable native XMLHTTP support” box, then close and close and reopen your browser.

If you continue to experience compatibility issues with your IE browser, you should consider using the latest Mozilla Firefox browser.

Why can’t I open the PDF file?

Please check that you are following these Adobe software and version requirements:

  • Make sure the PDF file is opened within Adobe Reader instead of within a browser.
  • Use only Adobe reader or Adobe Acrobat, which are required to open a Clearinghouse PDF.
  • Use the required version of Adobe Reader or Adobe Acrobat. See our System Requirements above.

How do I upload an attachment if I get a Java error in Internet Explorer?

Java made a recent security upgrade that limits how the Internet Explorer (IE) browser can be used for some secure sites. If you are using IE while trying to upload an attachment to your transcript order you may receive an “Application Blocked by Java Security” error.

java-issue

To bypass the Java limitation, you must follow the steps below to add the Clearinghouse’s secure URL to your IE browser’s exception list within Java.

1. Open the Control Panel in Windows and search for Java using the search box in the upper right.

control-panel-screen-grab

2. Click the Java icon to open the Java Control Panel.

java-icon

3. On the Java Control Panel, click the “Security” tab.

new-java-fix-adding-nsc-link-as-execption

4. Under “Exception Site List” at the bottom, click “Edit Site List.”

java_security_tab_highlight

5. On the “Exception Site List,” click “Add.”

exception_site_list_highlight

6. Add the Clearinghouse secure site URL to the Exception List then select “OK.”

exception-list-ok

7. Once completed your Java settings should look like this.

new-java-fix-adding-nsc-link-as-execption

8. Once you’re added the Clearinghouse URL to the Exception List, you can create your transcript order. While uploading your attachment, you will be prompted with a Java pop-up. Click “Run” to run the Java exception, which will enable you to complete the attachment upload.

pop_up_authorizing_java_apple_to_run-highlight

How do I clear my Web browser’s cache, cookies, and history?

If you have unsuccessfully tried several times to open a Transcript Ordering Web link, the problem could be with your Web browser’s cache and/or cookies. Each time you access a file online, your Web browser automatically caches (or stores) the file as well as creates cookies to store user-specific information, including selections in a form or authentication data. As a result, you may have issues properly accessing the Web page you need. For instance, when you click the Back or Forward button, you are moving back one entry in the history log.

In order to make sure that you are correctly viewing the online file, you should periodically clear your cache, cookies, and browsing history. This will help your Web browser function efficiently.

If you have an older version of a specific Web browser or need further help with clearing your stored files and cookies, select the F1 button on your keyboard or select the Help menu in your browser.

> Internet Explorer
  1. From the Tools menu, select Internet Options.
  2. Under “Browsing History,” click the Delete button.
  3. Select the first five checkboxes to clear the cache, cookies, and history and click the Delete button.

IE-Delete_History.jpg

> Firefox (older versions)
  1. From the Tools menu, select Clear Recent History.
  2. Under the “Time range to clear” field, select the desired range in the drop-down menu. To clear out your browser cache, select Everything.
  3. Click the arrow next to “Details” to select the type of information that will be cleared. Select the first five checkboxes to clear your cache, cookies, and history and click the Clear Now button.

Firefox-screenshot2.bmp

> Firefox (most recent version)
  1. From the Firefox menu, select History.
  2. Select Clear Recent History.

Firefox-NEW.png

> Chrome
  1. Click the wrench icon in the browser toolbar Chrome-wrench.gif.
    (Newer versions show the wrench icon replaced by three lines Chrome-New.png).
  2. Check all five checkboxes to clear the cache, cookies, and browsing history and click the Clear Browsing Data button.

(Old Version)

gchrome_clear_cache.bmp

(New Version)

Chrome-New2.png

> Safari
  1. From the Edit menu, select Reset Safari.
  2. To clear cache, cookies, and browsing history, select all the checkboxes and click the Reset button.

image3.jpg

Why can’t I open the ePortfolio and view my transcript?

Test Internet and access to the Clearinghouse service:

NSC

If the screen does not display, check the following:

If you continue to experience compatibility issues with your IE browser, you should consider using the latest Mozilla Firefox browser.

I received an Invalid User login or “Access Denied” error message

Try clearing the cached credentials, as shown in the screenshot below.

page1screenshotSecurity_liveCycle

Sometimes the issue is an existing PDF reader process that has not closed correctly. When that happens, restarting your computer should fix the problem.

I received an “Only Adobe certified plug-ins are allowed” message

To fix this problem, you will need to uncheck “use only certified plug-ins” in your Adobe Reader setting and restart Adobe Reader.

Page2Screenshot_PluginError

Page3screeenshot_General_Plugins2

Adobe Reader did not install properly because of antivirus software

Your antivirus software may be incorrectly identifying your Adobe Reader installer as malware. False reports from some antivirus software vendors include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.” Users have also reported receiving “Failed to Initialize” errors and having the installer get quarantined.

Antivirus software vendors and service providers are actively addressing this issue so that the Adobe Reader installer is recognized as legitimate. Make sure your antivirus signatures are up-to-date.

I’m having problems using my mobile device to order a transcript. What should I do?

If you encounter any issues or errors ordering a transcript from a mobile device (such as Android or Apple), we recommend you use a laptop or desktop computer to place your order. Please also see the System Requirements at the top of this page for the list of browsers we support (beta versions of browsers are not supported).


Frequently Asked Questions

Please read our FAQ (below).  If you are experiencing any issues with ordering and viewing your transcript, please refer to our Troubleshooting tab above.  If you still have questions, please contact the Office of the University Registrar at 412.396.6212 or email transcripts@duq.edu. NOTE: Do not send transcripts to our office or email address.

Frequently Asked Questions

1. Why is the National Student Clearinghouse (NSC) our partner for providing transcript services?

The transcript ordering system is an extension of the Banner Student System-the University's official system of record for student information. Ellucian, the developers of the Banner system, selected NSC to be their strategic partner in offering online ordering and electronic delivery of transcripts. In short, the NSC system is the recommended transcript ordering solution and is fully integrated with Banner, providing secure and real-time access to transcripts.

2. What fees are associated with transcripts?

The PDF costs $4.00, of which $2.25 is paid to the National Student Clearinghouse (NSC), and $1.75 is paid to Adobe for their charges associated with the security features of the PDF. The paper transcript costs $5.00 for pick-up or $5.50 if mailed. Each additional paper transcript costs $1.00 per transcript order. The NSC charges $2.25 per paper order, and the remaining monies are put toward the costs associated with the secure transcript paper, the envelopes, and the postage.

3. I'm a current student. Do I have to order a transcript to view my grades?

No, current students do not have to order a transcript to view their grades. Current students can view their transcript by logging on to DORI and clicking on Banner Self-Service > Student Information > Student Records > View Academic Transcripts. If an account balance hold prevents access to the transcript, students can click on Final Grades to view their grades on a term-by-term basis.

4. Is my transaction secure?

Yes. All transactions meet the current Payment Card Industry – Data Security Standard (PCI-DSS). In addition, the information sent over the Internet, when using Clearinghouse applications, is encrypted using the latest Transport Layer Security / Secure Socket Layer (TLS/SSL) protocols.

5. How do I find my transcript order number?

On the Order Confirmation at the end of the request the order number is shown. Also, the confirmation email you received when you submitted your request contains your transcript order number. If you don’t recall receiving the email, check your spam or junk folder. If you cannot find your confirmation email contact us