Note: At this time, only members of CTS and the Finance and Business division may schedule a CTS shared space. 

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Shared spaces technical support

Conference room (SHMFR)

To report technical issues occurring during a meeting, please call the Office of Classroom Technologies at (412) 396-4614 for immediate assistance. After doing so, you may also walk down the hall to the Service Desk (Rockwell Hall 1001 suite) to see if an analyst is available to assist you.

Hoteling space (SPO and SCW)

If you are using a hoteling space (SPO or SCW) and encounter technical issues or need assistance with using technology in the space, please call the IT Service Desk at (412) 396-4357 (HELP). 
When calling the IT Service Desk, mention that you are calling about an issue with an RH10 CTS shared space, and then provide the space’s Outlook calendar name (e.g., CTS-SCW-RH1002-C1). 

Types of spaces

Name Category Description
Schedulable private office (SPO)  Hoteling  An office equipped with a door and furniture that supports individual work, as well as in-person and hybrid meetings.  
Schedulable cubicle workspace (SCW)  Hoteling  A cubicle that supports individual work, as well as in-person and hybrid meetings. 
Schedulable hybrid meeting flex room (SHMFR)  Conference Room  A conference room that supports in-person and hybrid meetings and training sessions for small and large groups. These spaces may also be configured for short-term needs. 

Rockwell Hall 10th floor map

Click to view a map of the shared spaces.

View Map

Equipment and technology by space 

RH 1002

Space ID(s) Microsoft Outlook Calendar Name(s) Space Type Equipment and Technology
RH 1002-C1 
RH 1002-C2 
RH 1002-C3 		 CTS-SCW-RH1002-C1 
CTS-SCW-RH1002-C2 
CTS-SCW-RH1002-C3 		 SCW 
  • 24” Dell C2422HE video conferencing monitor with a built-in hub, webcam and speaker
  • Dell wired keyboard and mouse
  • Laptop stand
  • BESTEK MRJ8008 8-outlet USB power strip
  • Kuando Busylight 
RH 1002-C4 
RH 1002-C5 
RH 1002-C6 		 CTS-SCW-RH1002-C4 
CTS-SCW-RH1002-C5 
CTS-SCW-RH1002-C6 		 SCW 
  • Two 22” Dell monitors
  • Dell WD19TBS docking station
  • Dell wired keyboard and mouse
  • Laptop stand
  • BESTEK MRJ8008 8-outlet USB power strip
  • Logitech Brio Ultra HD Pro Business webcam
  • Kuando Busylight 
RH 1002-C7 
RH 1002-C8 
RH 1002-C9 		 CTS-SCW-RH1002-C7 
CTS-SCW-RH1002-C8 
CTS-SCW-RH1002-C9 		 SCW 
  • 24–34” Dell video conferencing monitor with a built-in hub, webcam and speaker
  • Sit-to-stand VariDesk
  • Dell wired keyboard and mouse
  • Laptop stand
  • BESTEK MRJ8008 8-outlet USB power strip
  • Kuando Busylight 
RH1002A  CTS-SHMFR-RH1002A  SHMFR 
  • Laptop podium with an HDMI connector, ethernet cable and power outlet
  • Conference table with support for ethernet, HDMI and USB-C connections
  • Dell small form factor desktop computer with a 22” monitor, wired keyboard and mouse
  • Extron DA HD 4K Series HDMI 4K Distribution Amplifier 60-1480-01
  • Samsung 85” Class HDR 4K UHD Smart QLED TV (equipped with articulating arm mounts)
  • Samsung TU7000 58” Class HDR 4K UHD Smart LED TV (equipped with articulating arm mounts)
  • Jabra PanaCast 50 intelligent video bar with microphone and speaker
  • HDMI to USB-C connectors
  • HDMI to mini-HDMI connectors
  • USB-C chargers 

RH 1003 

Space ID(s) Microsoft Outlook Calendar Name(s) Space Type Equipment and Technology
RH 1003 C1
RH 1003 C2
RH 1003 C3
RH 1003 C4		 CTS-SCW-RH1003-C1
CTS-SCW-RH1003-C2
CTS-SCW-RH1003-C3
CTS-SCW-RH1003-C4		 SCW
  • Two 22” Dell monitors
  • Dell WD19TBS Docking Station
  • Dell wired keyboard and mouse
  • Laptop stand
  • BESTEK MRJ8008 8-outlet USB power strip
  • Logitech Brio Ultra HD Pro Business webcam
  • Kuando Busylight
RH 1003 C5
RH 1003 C6		 CTS-SCW-RH1003-C5
CTS-SCW-RH1003-C6		 SCW
  • 24–34” Dell video conferencing monitor with a built-in hub, webcam and speaker
  • Sit-to-stand VariDesk
  • Dell wired keyboard and mouse
  • Laptop stand
  • BESTEK MRJ8008 8-outlet USB power strip
  • Kuando Busylight
RH 1003 C7
RH 1003 C8
RH 1003 C9		 CTS-SCW-RH1003-C7
CTS-SCW-RH1003-C8
CTS-SCW-RH1003-C9		 SCW
  • 24” Dell C2422HE video conferencing monitor with a built-in hub, webcam and speaker
  • Dell wired keyboard and mouse
  • Laptop stand
  • BESTEK MRJ8008 8-outlet USB power strip

RH 1004 

Space ID(s) Microsoft Outlook Calendar Name(s) Space Type Equipment and Technology
RH 1004A CTS-SPO-RH1004A SPO
  • Meeting table
    • 40” (or larger) TV monitor
    • Jabra PanaCast intelligent 180º panoramic-4K video camera
    • 90-watt all-in-one HUB docking station with laptop power adapter
    • Two-sided USB-C cable
    • BESTEK MRJ8008 8-outlet USB power strip
  •  Desk
    • 34” Dell C3422WE curved video conferencing monitor with a
    • built-in hub, webcam and speaker
    • Sit-to-stand VariDesk
    • Dell wireless keyboard and mouse
    • Laptop stand
    • BESTEK MRJ8008 8-outlet USB power strip
RH 1004B
RH1004C		 CTS-SPO-1004B
CTS-SPO-1004C		 SPO
  • Meeting table
    • 40” (or larger) TV monitor
    • Jabra PanaCast intelligent 180º panoramic-4K video camera
    • 90-watt all-in-one HUB docking station with laptop power adapter
    • Two-sided USB-C cable
    • BESTEK MRJ8008 8-outlet USB power strip
  • Desk
    • Two 22” Dell monitors
    • Sit-to-stand VariDesk
    • Dell WD19TBS docking station
    • Dell wireless keyboard and mouse
    • Laptop stand
    • BESTEK MRJ8008 8-outlet USB power strip
    • Logitech Brio Ultra HD Pro Business webcam

RH 1008–1010 

Space ID(s) Microsoft Outlook Calendar Name(s) Space Type Equipment and Technology
RH 1008 CTS-SPO-RH1008 SPO
  • Meeting table
    • 40” (or larger) TV monitor
    • Jabra PanaCast intelligent 180º panoramic-4K video camera
    • 90-watt all-in-one HUB docking station with laptop power adapter
    • Two-sided USB-C cable
    • BESTEK MRJ8008 8-outlet USB power strip
  • Desk
    • 34” Dell C3422WE curved video conferencing monitor with a built-in hub, webcam and speaker
    • Dell wireless keyboard and mouse
    • Laptop stand
    • BESTEK MRJ8008 8-outlet USB power strip
RH 1009
RH 1010		 CTS-SPO-RH1009
CTS-SPO-RH1010		 SPO
  • Meeting table
    • 40” (or larger) TV monitor
    • Jabra PanaCast intelligent 180º panoramic-4K video camera
    • 90-watt all-in-one HUB docking station with laptop power adapter
    • Two-sided USB-C cable
    • BESTEK MRJ8008 8-outlet USB power strip
  • Desk
    • Two 22” Dell monitors
    • Dell WD19TBS docking station
    • Dell wireless keyboard and mouse
    • Laptop stand
    • BESTEK MRJ8008 8-outlet USB power strip
    • Logitech webcam

RH Concourse 

Space ID(s) Microsoft Outlook Calendar Name(s) Space Type Equipment and Technology
RH C4
RH C6		 CTS-SPO-RHC4
CTS-SPO-RHC6		 SPO
  • Meeting table
    • 40” (or larger) TV monitor
    • Jabra PanaCast intelligent 180º panoramic-4K video camera
    • 90-watt all-in-one HUB docking station with laptop power adapter
    • Two-sided USB-C cable
  • Desk
    • Two 22” Dell monitors
    • Dell WD19TBS docking station
    • Dell wireless keyboard and mouse
    • Logitech Brio Ultra HD Pro Business webcam
RH C8A CTS-SHMFR-RHC8A SHMFR
  • Conference table with support for ethernet, HDMI and USB-C connections
  • Polycom VOIP conference phone (voice only)
  • 70” TV monitor
  • Dell small form factor desktop computer with a wired keyboard and mouse
  • Jabra PanaCast 50 intelligent video bar with microphone and speaker
  • Power cube with a wireless charging pad
  • HDMI to USB-C connectors
  • HDMI to mini-HDMI connectors
  • USB-C chargers
RH C16 CTS-SHMFR-RHC16 SHMFR
  • Podium with Extron Media Presentation Switcher
  • Conference table with support for ethernet, HDMI and USB-C connections
  • Dell All-in-One computer
  • Bluetooth keyboard and mouse
  • Two Samsung Q60A 85” Class HDR 4K UHD Smart QLED TVs (equipped with articulating arm mounts)
  • Two Samsung TU7000 58” Class HDR 4K UHD Smart LED TVs (equipped with articulating arm mounts)
  • Nureva microphone and speaker array
  • Jabra PanaCast 50 intelligent video bar with microphone and speaker
  • HDMI to USB-C connectors
  • HDMI to mini-HDMI connectors
  • USB-C chargers

Scheduling a shared space 

Before you can use a shared space, you must first reserve it using Microsoft Outlook or Outlook Web App (OWA), as detailed in this section. 

If you reserved a shared space and need to cancel your reservation, send a cancellation notice to the shared space’s calendar. Doing so will make the reserved timeslot available for scheduling.

Note: Dual-monitor configurations available in select shared spaces do not support macOS devices (i.e., only one monitor will work even though two are present). As such, we recommend reserving a shared space with a single monitor if you will be using a macOS device in a shared space. 

Microsoft Outlook 

  1. Select the calendar icon at the lower-left corner of Microsoft Outlook. The Calendar screen will be displayed. 
  2. On the menu along the top of the Calendar screen, select Open Shared Calendar. The Open Calendar… window will be displayed. 
  3. Enter the calendar name for the shared space you want to schedule, select the calendar from the list of results, and click Open. (See the table in the “Equipment and technology by space” section for each shared space’s Microsoft Outlook calendar name.) 
  4. Review the shared space’s calendar and find a timeslot to reserve. 
  5. On your personal calendar, click Appointment to create an appointment with the following information: 
    • Show As: If scheduling a hoteling space (SPO or SCW), select Free. If scheduling a conference room (SHMFR), select Busy. 
    • Title (Windows) or Subject (macOS): Enter a descriptive title for the appointment. 
      • Note: If scheduling a hoteling space (SPO or SCW), only your name will be displayed on the calendar appointment added to the shared space’s calendar. If scheduling a conference room (SHMFR), the appointment’s title will be displayed on the shared space’s calendar. 
    • Location: Select the calendar name corresponding to the shared space you want to schedule. 
    • Start Time and End Time: Enter the desired start and end time, respectively, for your reservation. 
    • Click Save & Close. 
  6. Verify that your reservation is displayed on the shared space’s calendar. 

Outlook Web App (OWA) 

  1. Go to duq.edu/mail and sign in with your MultiPass username and password. 
  2. Select the calendar icon on the side navigation bar. The Calendar screen will be displayed. 
  3. Click Add calendar on the left side of the screen. The Add calendar window will be displayed.
    •  add calendar
  4. Select Add from directory on the Add calendar window and fill out the following fields:
    • add from directory
    • Please select an account to search from: Select your @duq.edu email address.
    • Select a person, group, or resource from your organization’s directory to view the associated calendar: Enter the name of the calendar for the shared space you want to schedule and select it from the list that is displayed. (See the table in the “Equipment and technology by space” section for each shared space’s Microsoft Outlook calendar name.)
    • Add to: Select the section on the Calendar screen in which you want to display the shared space’s calendar.
    • Click Add to open the selected shared calendar.
  5. Review the shared space’s calendar and find a timeslot to reserve.
  6. On your personal calendar, click New Event to create an appointment with the following information:
    • Busy: If scheduling a hoteling space (SPO or SCW), change Busy to Free. If scheduling a conference room (SHMFR), keep the selection of Busy.
    • Add a title: Enter a descriptive title for the appointment.
      • Note: If scheduling a hoteling space (SPO or SCW), only your name will be displayed on the calendar appointment added to the shared space’s calendar. If scheduling a conference room (SHMFR), the appointment’s title will be displayed on the shared space’s calendar.
    • Start Time and End Time: Enter the desired start and end time, respectively, for your reservation.
    • Search for a room or location: Select the shared space you want to schedule.
    • Click Save.
  7. Verify that your reservation is displayed on the shared space’s calendar.

Using an SPO’s equipment and technology

SPOs are equipped with a USB-C dock that allows you to charge your laptop, mirror your laptop screen on or extend it to a TV display and use the Jabra PanaCast camera.

USB-C cable

  1. Press the bottom power button on the power tower. 
  2. Turn on the TV display and set its input to HDMI 2. 
  3. Connect the shared space’s USB-C cable to your laptop. Your laptop screen’s display should be either mirrored on or extended to the TV display. 

HDMI cable

  1. Press the bottom power button on the power tower. 
  2. Turn on the TV display and set its input to HDMI 1. 
  3. Attach the loose HDMI cable to your laptop’s HDMI port. You should now be able to display your laptop screen on the TV display. 
Note: If connecting to a TV display with an HDMI cable instead of the USB-C cable, you will not be able to use the Jabra PanaCast camera. 
If your laptop is connected the USB-C dock, you can use the Jabra PanaCast camera during a Microsoft Teams or Zoom meeting by selecting the Jabra PanaCast device for the meeting’s audio and video settings. When using the Jabra PanaCast, its camera LEDs will display one of the following colors: 
  • Blinking blue LEDs: The camera is initializing or rebooting. 
  • Solid blue LEDs: The camera is in standby mode or not in use. 
  • Solid white LEDs: The camera is streaming.

camera LEDs

For further instruction on using the Jabra PanaCast camera, see the Jabra PanaCast user manual.

Setting the Jabra PanaCast camera as the default camera for video meetings

Should employees also set the PanaCast device as the default audio device?

The following subsections describe how to set the Jabra PanaCast camera as the default video device for Microsoft Teams and Zoom meetings.

Microsoft Teams
  1. Open the Microsoft Teams desktop app.
  2. Click the horizontal ellipsis at the upper-right corner of Microsoft Teams, to the left your profile icon, and select Settings. The Settings window will be displayed.
  3. Select Devices on the side navigation bar of the Settings
  4. Scroll down and select Jabra PanaCast from the Camera
  5. Click the X icon at the upper-right corner of the Settings window to close it and save your changes.

Zoom
  1. Open the Zoom desktop app.
  2. Click your profile icon at the upper-right corner of the Zoom screen and select Settings. The Settingswindow will be displayed.
  3. Select Video on the side navigation bar of the Settings
  4. Select Jabra PanaCast from the Camera
  5. Click the X icon at the upper-right corner of the Settings window to close it and save your changes.
The Kuando Busylight uses the following color scheme to represent your availability to others:
  • Red: Busy or on a call
  • Green: Available
  • Purple: Do no disturb
  • Blue: Ringing or IM alert
  • Yellow: IM alert

Instructions on how to connect to and use the Kuando Busylight will be forthcoming.

Follow the steps below to connect to your department's copier on a university-managed Windows 10 or macOS device.

If you encounter any issues when performing the steps below, contact the IT Service Desk at x4357 or help@duq.edu to open a copier support ticket.

Connecting to a copier on Windows 10



  1. Click the Windows icon in the bottom left corner of the screen.
  2. Type \\xprint\ and press enter. When typing, use the backslash character instead of the forward slash character.
  3. Scroll down and find RH1000XEROX.
  4. Double click on RH1000XEROX to install the necessary print drivers.
  5. RH1000 will now appear in your available list of printers.

Connecting to a copier on macOS



  1. Open the Finder application.
  2. Select Applications on the left side of the Finder window.
  3. Locate the Self Service application and double-click to open.
  4. Select Xerox Printers on the left side of the Self Service window.
  5. Find RH1000XEROXand click Install to connect to the copier. *You may need to sign into Self Service first

Note: if you use copier accounting codes and print to a copier on a macOS device, you will need to manually add the code to your device. Contact the IT Service Desk if you need help with this process.

Using the RHC16 SHMFR’s equipment and technology

  1. Press the ON button in the DISPLAY section on the podium control panel to turn on the two TV displays in the front of the room.
    • on button
  2. Use the TV3 and TV4 remotes, which can be found on the podium, to turn on the remaining TV displays in the room.
    • TV3 TV4

Using the podium computer

  1. Press the ON button in the DISPLAY section of the podium control panel. 
  2. Press the PC button on the podium control panel. The computer’s desktop will be displayed on the computer monitors and the large televisions in the front of the room.
    • PC button
  3. Sign into the computer and open your desired presentation software.

Using a Barco ClickShare device

  1. Press the ON button in the DISPLAY section of the podium control panel. 
  2. Press the CLICK SHARE button on the podium control panel.
    • share button
  3. Obtain a Barco ClickShare device from the storage cup on the podium.
  4. Plug the Barco ClickShare device into your laptop’s USB port.
    • Note: If needed, a USB-C adapter is located in the podium's front drawer.
  5. Open your laptop’s file explorer and double-click ClickShare.
    • click share
  6. Double-click ClickShare_for_Windows. The ClickShare software will be installed on your laptop.
  7. When the Barco ClickShare device displays a solid white circle, press the gray button in the device’s center.
    • gray button
  8. The solid white circle on the Barco ClickShare device will change to red, indicating that you are connected to it.
    • red circle
    • Note: Only a single TV display will function in the front of the room, and the TV displays both sides of the room will operate in CLICK SHARE mode for remote display purposes. The computer will only transmit one display output and the video system requires two display outputs for dual displays.

Using an HDMI cable

  1. Connect the HDMI cable to the podium control panel. 
  2. Press the ON button in the DISPLAY section of the podium control panel. 
  3. Press the HDMI button on the podium control panel.
    • HDMI button
  4. Connect the other end of the HDMI cable to your laptop’s HDMI port. 
    • Note: The HDMI cable will only utilize one of the two displays in the front of the room and the two side monitors. For dual displays, please use the podium computer.

Video

The video device is set to Jabra PanaCast 50. When using the Jabra PanaCast camera, the camera will pan and zoom in response to sound and movement.

Jabra PanaCast 50

Audio

The audio device for the video system is set to ExtronScalerD (AMD High Definition Audio Device).

ExtronScalerD

Audio controls

You can adjust the audio level in the conference room from the source computer and by using the audio rotary control setting on the podium control panel.

Volume

 

Cables and adapters

Cables and adapters are located in the podium’s front drawer.

Cables and adapters


Mouse and keyboard

When using the podium’s mouse and keyboard, make sure both devices are turned on and set to 1 for the radio frequency (RF) mode.

mouse and keyboard set to 1

 

Accessing secured University resources in a shared space

If you are using a hoteling space (SPO or SCW) and need to access secured University resources, such as network-based shared drives, servers and printers, you must first connect to the University’s virtual private network (VPN) using GlobalProtect. If GlobalProtect is not installed on your device, you may install it from Software Center (Windows) and Self Service (macOS).


For more information about downloading, installing and using GlobalProtect, please visit duq.edu/globalprotect. 

Schedulable shared spaces gallery

Schedulable private office (SPO)

complete deskshared deskdual monitors

Schedulable cubicle workspace (SCW)

corner dual monitorcorner dual monitor 2

corner single monitorultra wide monitor

Troubleshooting and support

See the “Shared spaces technical support” section for instructions on requesting technical support for and reporting technical issues in a CTS shared space.