Student Software Support

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Apple recently announced the release of its newest operating system, macOS Big Sur. At this time, Computing and Technology Services (CTS) will have limited to no support for core University software and services on devices running macOS Big Sur. Therefore, CTS does not recommend upgrading to macOS Big Sur.

CTS is working with the University's software vendors and testing our campus technologies on macOS Big Sur. As support for macOS Big Sur becomes available, we will update this webpage.

Overview

Computing and Technology Services (CTS) licenses and supports several software products for Duquesne students.

On this page


Student software support

CTS will give its best effort to resolve software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost.

For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne University Computer Store for further troubleshooting.

Third-Party Software
A1    CTS provides support for this product with specific configurations
A2    This product is in testing and not yet supported by CTS

Programs Download Labs Support
Adobe Creative Cloud No No A1
Adobe Reader Link Yes A1
Azure Dev Tools Link No A1
EndNote Link Yes A1
Sophos Link Yes A1
Google Chrome Link Yes A1
Internet Explorer Link Yes A1
Mozilla Firefox Link Yes A1
Java* No No A1
Microsoft Office 2019 Link Yes A1
Linux No No A2
macOS Catalina (10.15)** No No A1
macOS 10.10+ No Yes A1
Safari No Yes A1
Windows 7 No No A1
Windows 8 No No A1
Windows 10 No Yes A1

* With changes made in Oracle Java licensing, users are now required to purchase Java through the Computer Store if needed to run applications. We encourage users to review Java OpenJDK as an alternative to Oracle Java.

** macOS Catalina no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.