Telecommunications

This page contains information related to university-managed mobile and landline phones.

Voicemail Setup

All university landline phones are equipped with voicemail. Visit the links below to set up and navigate your voicemail.

If you require support with your university-managed mobile phone, reference the table below.

Business hours support: Monday–Friday from 7 a.m. to 5 p.m.

After hours support: weekdays after 5 p.m. and weekends.

CTS Help Desk contact information: 412.396.4357 or help@duq.edu.

Duquesne University Computer Store contact information: 412.396.5645 or computers@duq.edu.

Customer Issue	Business Hours Support Contact	After Hours Support Contact
Purchasing or consulting	Duquesne University Computer Store	N/A
Functional device experiencing OS software issues	CTS Help Desk. A support ticket will be opened with a CTS technician.	N/A
Non-functional device experiencing OS software issues	Duquesne University Computer Store. A loaner device may be issued or a new phone will be ordered, if necessary.	CTS Help Desk. An on-call Computer Store representative will be notified.
Cracked screen, dropped in water, hardware malfunction	Duquesne University Computer Store. A loaner device may be issued or a new phone will be ordered, if necessary.	CTS Help Desk. An on-call Computer Store representative will be notified.
iCloud or Apple ID account issues	CTS Help Desk. A support ticket will be opened with a CTS technician.	N/A
Forgot PIN code	CTS Help Desk. A support ticket will be opened with a CTS technician.	CTS Help Desk. An on-call CTS Technician will be notified.
Modify phone plan	Duquesne University Computer Store	CTS Help Desk. An on-call Computer Store representative will be notified.
Wi-Fi hot spot	Duquesne University Computer Store	N/A
Lost or stolen phone	CTS Help Desk. We recommend logging into iCloud and utilizing the "Find my iPhone" feature and contacting Public Safety to file a police report.	CTS Help Desk.