MiCollab Softphone

Overview

MiCollab softphone is a communication tool that allows you to make and receive phone calls with an internet device, such as a computer or mobile device.

On this page

Sign into MiCollab softphone

After you are granted access to MiCollab softphone, an email will be sent to your Duquesne email account with your temporary username and password. This message will be from donotreply@vmas-83.hosted.voipnetworks.com with the subject "Welcome to your new MiCollab settings."

  1. Go to https://vmas-74.hosted.voipnetworks.com/portal/ and then click the MiCollab Client link above the login fields.
  2. Enter your Login ID and password and then click Login.
  3. Accept the emergency calls warning.

Use MiCollab softphone

Make a call

There are several ways to make a call using MiCollab softphone, including:

  • Hover over a contact's profile picture and click on the phone icon
  • Right-click a contact's profile picture and select Call
  • Enter a contact's name or 10-digit phone number in the search bar located at the top of the window.

Receive a call

When you receive an incoming call, a notification will appear in the bottom right corner of your computer screen. Click on the notification to be redirected to the Call Ringing window.

  • To answer a call, click the green phone icon.
  • To ignore a call, click the red phone icon.

Active call controls

End a call

To end a call, click the red phone hang up icon in the active call window.

Transfer a call
  1. While on an active call, click the icon with three vertical dots and then select Transfer.
  2. Select a contact or type a 10-digit phone number in the main window.
  3. Choose whether you want the transfer to be a blind transfer or consultation call.
Make a conference call
  1. While on an active call, click the icon with three vertical dots and then select Conference.
  2. Select a contact or type a 10-digit phone number in the main window.
  3. Click the icon for consultation call.
  4. Click the + (plus) icon to finish setting up the conference call.

FAQs

Can I use MiCollab softphone while I'm away from campus?

You can use MiCollab softphone both on and away from campus.

Does MiCollab softphone offer a chat feature?

Yes, you can access the chat feature from the toolbar located on the left side of the screen (web) or by swiping to the left on your screen (mobile app).