Attention: First Week of Spring Semester Schedule Update
We’ve updated our IT Service Desk schedule to better support you during the first week of spring semester classes. Please review the details below:
Return from Christmas Break (January 2-3):
- Online Chat: 7:00 a.m. – 5:00 p.m.
- Email Support: 7:00 a.m. – 5:00 p.m.
- Walk-in Support: 8:30 a.m. – 5:00 p.m.
Weekend Schedule (January 4-5):
- Closed
Weekday Schedule (January 6-8):
- Online Chat: 7:00 a.m. – 5:00 p.m.
- Email Support: 7:00 a.m. – 5:00 p.m.
- Walk-in Support: 8:30 a.m. – 5:00 p.m.
First Week of Classes Weekday (January 9-10):
- Online Chat: 7:00 a.m. – 7:00 p.m.
- Email Support: 7:00 a.m. – 7:00 p.m.
- Walk-in Support: 8:30 a.m. – 7:00 p.m.
First Week of Classes Saturday (January 11):
- Online Chat: 9:00 a.m. – 4:00 p.m.
- Email Support: 9:00 a.m. – 4:00 p.m.
- Walk-in Support: 9:00 a.m. – 4:00 p.m.
First Week of Classes Sunday (January 12):
- Online Chat: 12:00 p.m. – 4:00 p.m.
- Email Support: 12:00 p.m. – 4:00 p.m.
- Walk-in Support: 12:00 p.m. – 4:00 p.m.
First Week of Classes Weekday (January 13-15):
- Online Chat: 7:00 a.m. – 7:00 p.m.
- Email Support: 7:00 a.m. – 7:00 p.m.
- Walk-in Support: 8:30 a.m. – 7:00 p.m.
Normal support hours will resume on Thursday, January 16. If there is a technology emergency outside of normal support hours, call (412) 396-4357 and press 9 to leave a voicemail with the on-call analyst.
Services Portal
Get help by visiting the Services Portal.
Online Chat
Click "Need Help?" in the bottom right or go to duq.edu/chat
Weekends: 9:00 a.m. – 4 p.m.
helpFREEDUQUESNE
Monday–Friday: 7 a.m. – 5 p.m.
Saturday: 9:00 a.m. – 4 p.m.
Sunday: 9:00 a.m. – 4 p.m.
Phone
(412) 396-4357 (HELP)
Monday–Friday: 7 a.m. – 5 p.m.
Saturday: 9:00 a.m. – 4 p.m.
Sunday: 9:00 a.m. – 4 p.m.
Walk-In
Location: 218 Duquesne Union
Monday–Friday: 8:30 a.m. – 5 p.m.
Saturday: 9:00 a.m. – 4 p.m.
Sunday: 9:00 a.m. – 4 p.m.
We look forward to serving you at our new location in the TechHUB!